Senior Customer Support Engineer - Enterprise Cloud & HCI

SmartX Technology Limited; Singapore; On-site; SGD 100,000 - 167,000; Full time

Job summary

SmartX Technology Limited is seeking a highly capable Customer Support Engineer to provide advanced technical support for our enterprise cloud and hyperconverged platform in Singapore and the wider region.

You will own complex issues across virtualization, distributed storage, networking, security, backup, disaster recovery, and platform operations. Strong incident ownership and collaboration with Engineering are essential.

Qualifications

• Bachelor's degree in CS/Engineering or related field, or equivalent practical experience.
• 5+ years in enterprise technical support, infrastructure engineering, or data-centre ops.
• Hands-on experience with virtualization, HCI, storage, and cloud platforms.
• Strong English communication and incident-management skills.
• Professional Services or consulting experience is preferred.

Responsibilities

• Provide advanced remote and on-site technical support across Singapore and the region.
• Take ownership of complex customer issues from investigation to resolution.
• Diagnose issues across compute, virtualization, storage, networking, and security.
• Handle high-severity production incidents and communicate with customers.
• Produce detailed case notes, RCA reports, and knowledge-base articles.
• Mentor Resident Engineers and contribute to technical development.

Skills

Ownership mindset

Analytical troubleshooting

Customer communication

High-pressure incidents

Mentoring juniors

Cross-functional collaboration

Incident management

Education

Bachelor's Degree in Computer Science or related field

Tools

VMware vSphere

KVM

OpenStack

Linux

Python

Ansible

APIs

Shell scripting

Job description

SmartX Technology Limited is seeking a highly capable Customer Support Engineer to provide advanced technical support for our enterprise cloud and hyperconverged platform in Singapore and the wider region.

You will own complex issues across virtualization, distributed storage, networking, security, backup, disaster recovery, and platform operations. Strong incident ownership and collaboration with Engineering are essential.