Senior Customer Service & Order Specialist - SAP, APAC

PHINIA Inc.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

PHINIA Inc. seeks a Customer Service Representative for Rest of Asia (ROA) to manage end-to-end SAP order processing, outbound deliveries, and billing, while maintaining master data and trade documentation.

The role includes coordinating with AP HQ on marketing campaigns and events, and handling claims with a customer-centric mindset. You will support forecasting reports, shipment tracking, and regional communication, bringing strong organizational skills and fluency in English and Chinese to a

Qualifications

• Diploma or Degree in Business Administration, Supply Chain, or related field.
• 5–8 years of experience in customer service, order management or sales operations.
• Experience in a multinational corporation (MNC) environment.
• Hands-on experience with SAP and/or Salesforce.
• Exposure to automotive or aftermarket industry is a plus.

Responsibilities

• Manage end-to-end sales order processing in SAP, ensuring accuracy and timely order fulfilment.
• Coordinate outbound deliveries and shipments across multiple warehouses and vendors.
• Execute billing processes and prepare shipping and trade documentation for customer clearance.
• Maintain customer master data and support shipment tracking and trade documentation.
• Prepare and monitor regular reports including sales summaries and forecasts.
• Handle customer claims and resolve delivery or documentation issues promptly.
• Coordinate with AP HQ Branding & Communications to align local activities with regional marketing objectives.
• Support execution of marketing campaigns and events and liaise between regional sales and AP HQ.

Skills

Organizational skills

Communication

Bilingual English/Chinese

MS Office

Independent work

Problem solving

Education

Diploma or Degree in Business Administration or Supply Chain

Tools

SAP

Salesforce

Job description

PHINIA Inc. seeks a Customer Service Representative for Rest of Asia (ROA) to manage end-to-end SAP order processing, outbound deliveries, and billing, while maintaining master data and trade documentation.

The role includes coordinating with AP HQ on marketing campaigns and events, and handling claims with a customer-centric mindset. You will support forecasting reports, shipment tracking, and regional communication, bringing strong organizational skills and fluency in English and Chinese to a