Senior Customer Service Associate – Fast, Global Support

Nordson Corporation; Singapore; Hybrid; SGD 42,000 - 64,000; Full time

Job summary

Nordson Corporation in Singapore is seeking a Senior Associate, Customer Service (1 year) to provide pre- and post-sale support across multiple sub families, and to respond to customer inquiries by phone, email or website chatbot in a service center.

You will process orders, bills and accounts, and applications for service, maintenance and termination, and troubleshoot and resolve customer complaints to uphold quality standards.

Responsibilities

• Provides pre- and post-sale customer service and support across multiple sub families.
• Delivers timely responses to customer inquiries by telephone, email or website chatbot in an in- or outbound service center.
• Processes customer orders, bills and accounts, and applications for service, maintenance and termination.
• Troubleshoots and resolves customer complaints.

Job description

Nordson Corporation in Singapore is seeking a Senior Associate, Customer Service (1 year) to provide pre- and post-sale support across multiple sub families, and to respond to customer inquiries by phone, email or website chatbot in a service center.

You will process orders, bills and accounts, and applications for service, maintenance and termination, and troubleshoot and resolve customer complaints to uphold quality standards.