Senior Customer Service Analyst - Finance Platform (Bonus)

Recruit Express Pte Ltd; Singapore; Vor Ort; SGD 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Performance bonus

Exposure to leading platform

System migration project

Zusammenfassung

Recruit Express Pte Ltd is seeking a Senior Customer Service Analyst in Singapore to deliver experienced frontline support to direct clients and financial advisers, resolving complex enquiries and owning service recovery cases. You will collaborate with relevant departments to resolve issues and contribute to system migrations and process improvements.

The role requires a Diploma or Degree in Business, Finance or related discipline, with experience in financial services customer service and

Qualifikationen

• Diploma or degree in Business, Finance or related field.
• Experience in customer service within financial services or investment platforms.
• Strong problem-solving skills for complex enquiries.
• Excellent verbal and written communication skills.
• Familiar with SOPs, controls and call verification practices.
• Proficient in Microsoft Excel.
• Willing to work staggered hours.
• Calm, patient and service-oriented under pressure.

Aufgaben

• Handle enquiries via phone, email and in-person about accounts and platform issues.
• Aim for first-contact resolution with accurate guidance.
• Own and close complex enquiries, complaints and service recovery cases.
• Coordinate with other departments to resolve service matters.
• Follow up on account applications, transfers and third-party payments.
• Perform call verification for client details and password resets.
• Staff service hotline, email, and counter during business hours.
• Support extended coverage during busy periods.
• Analyse enquiry volumes and recurring issues to suggest improvements.
• Contribute to system migrations and process-improvement projects.

Kenntnisse

Customer service

Problem solving

Communication skills

Excel

Ausbildung

Bachelor’s or Diploma in Business/Finance

Tools

Microsoft Excel

Jobbeschreibung

Recruit Express Pte Ltd is seeking a Senior Customer Service Analyst in Singapore to deliver experienced frontline support to direct clients and financial advisers, resolving complex enquiries and owning service recovery cases. You will collaborate with relevant departments to resolve issues and contribute to system migrations and process improvements.

The role requires a Diploma or Degree in Business, Finance or related discipline, with experience in financial services customer service and