Analyst/Senior Analyst, Client Services Helpdesk

Maybank Investment Banking Group; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Maybank Securities is seeking a client-focused support specialist to join our Client Support pillar. You will deliver outstanding service across non-face-to-face channels and guide users on our online trading platform.

Responsibilities include resolving operational and technical queries, processing portal applications, ensuring policy compliance, and contributing to UAT testing and projects. 1–2 years in financial services and a Banking & Finance qualification are preferred.

Qualifications

• Excellent verbal and written communication skills.
• A customer-centric mind set with a commitment to service excellence.
• Strong attention to detail and effective organizational abilities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• 1–2 years of relevant experience, ideally within the financial services industry.
• Diploma or Degree in Banking & Finance or a related field.

Responsibilities

• Deliver outstanding customer service across all non-face-to-face servicing channels.
• Guide customers and front-office staff on the use of our online trading platform.
• Act as the primary point of contact for resolving operational and technical queries.
• Process applications related to our online trading portal in a timely manner.
• Ensure strict compliance with internal policies and procedures.
• Conduct User Acceptance Testing (UAT) and provide constructive feedback to stakeholders.
• Support various administrative tasks, ad hoc duties, and contribute to projects and initiatives as needed.

Skills

Customer service

Communication

Attention to detail

MS Office

Education

Diploma or Degree in Banking & Finance

Tools

Microsoft Office

Job description

Maybank Securities, a leading brokerage and investment bank with a reach extending across ASEAN, the UK and the US, offers a comprehensive suite of services. These include corporate finance & advisory, navigating debt and equity capital markets, derivatives trading, brokerage and research for both retail and institutional investors, and prime brokerage.

Job Description

Are you a proactive team player with a passion for delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment and enjoy helping others navigate financial platforms? If so, we invite you to join Maybank Securities as part of our Client Support pillar.

Key Responsibilities

• Deliver outstanding customer service across all non-face-to-face servicing channels.
• Guide customers and front-office staff on the use of our online trading platform.
• Act as the primary point of contact for resolving operational and technical queries.
• Process applications related to our online trading portal in a timely manner.
• Ensure strict compliance with internal policies and procedures.
• Conduct User Acceptance Testing (UAT) and provide constructive feedback to stakeholders.
• Support various administrative tasks, ad hoc duties, and contribute to projects and initiatives as needed.

Qualifications & Requirements

• Excellent verbal and written communication skills.
• A customer-centric mind set with a commitment to service excellence.
• Strong attention to detail and effective organizational abilities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).
• 1–2 years of relevant experience, ideally within the financial services industry.
• Diploma or Degree in Banking & Finance or a related field.

We regret that only short-listed candidates will be notified.