Senior Customer Quality Engineer — CAPA & Process Lead

stats chippac pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Stats ChipPAC Pte. Ltd. in Singapore seeks a Quality Assurance professional to define and drive QA strategies, audits, and CAPA-driven improvements across processes and products.

You will lead customer-facing quality initiatives, establish control gates, and champion continuous improvement to sustain regulatory standards. The role requires a degree in engineering and at least 3 years of related experience, with strong ability to train teams and interact with customers at all levels to uphold

Qualifications

• Degree, Post Graduate Diploma or Professional Degree in Engineering (Electrical/Electronic) or equivalent.
• At least 3 year(s) of working experience in the related field is required for this position.
• Experience in communicating with all level of customers will be advantageous

Responsibilities

• Handle and respond to customer quality issues.
• Define and implement Quality Assurance strategies for process stability, risk mitigation, and regulatory/customer compliance.
• Conduct process audits and internal layered audits, ensuring timely follow-up, verification, and closure of findings.
• Establish and enhance in-process control gates to strengthen risk mitigation.
• Train QA operators and engineers on customer-specific requirements, SOPs, and quality standards.
• Perform process, product, equipment, and recipe buy-off to ensure readiness and compliance before release.
• Conduct audits and ensure compliance with requirements.
• Review and approve Statistical Bin Limits (SBL), Statistical Yield Limits (SYL), Out-of-Control (OOC), and Out-of-Spec (OOS) events.
• Chair weekly Quality Deep Dive meetings with Operations to review performance, risks, and improvement actions.
• Drive defect reduction programs, Quality Control Circles (QCC), and Continuous Improvement Projects (CIP).
• Lead and validate 8D, FMEA, and RCA activities, ensuring robust CAPA implementation.
• Perform in-line quality audits, SPC monitoring, and process verifications to sustain control.
• Prepare, maintain, and ensure compliance of process quality documentation (Control Plans, FMEA, PPAP, APQP, and MSA deliverables).
• Identify and implement Poka-Yoke solutions and automation in quality checks.
• Ensure successful recertification and compliance to ISO 9001, IATF 16949, ISO 27001, ISO 15408 (Common Criteria), and ESD S20.20.
• Support customer audits, corporate automotive program requirements, and facilitate internal audits.
• Track, monitor, and achieve departmental KPIs, reporting progress to management.
• Lead or participate in process improvement initiatives, cross-functional task forces, and CIP reviews.
• Develop, maintain, and continuously improve operational specifications.
• Review, interpret, and implement customer requirements into internal processes.
• Develop and maintain QA databases, digital workflows, and control systems for efficiency and traceability

Skills

Quality Assurance

Process Auditing

CAPA

Regulatory Compliance

Cross-functional Collaboration

Education

Engineering in Electrical/Electronic

Tools

SPC

FMEA

8D

CAPA

Job description

Stats ChipPAC Pte. Ltd. in Singapore seeks a Quality Assurance professional to define and drive QA strategies, audits, and CAPA-driven improvements across processes and products.

You will lead customer-facing quality initiatives, establish control gates, and champion continuous improvement to sustain regulatory standards. The role requires a degree in engineering and at least 3 years of related experience, with strong ability to train teams and interact with customers at all levels to uphold