Senior Customer Experience & Service Innovation Consultant

NEA National Environment Agency; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

NEA National Environment Agency seeks a Senior Customer Care Consultant to deliver the full spectrum of frontline customer service at the One-Stop Information and Service Centre (OSISC). You will engage walk-in customers, manage enquiries and feedback, and contribute to service innovations based on frontline insights.

You will support digitalisation efforts, test new technologies including AI tools, and collaborate with other government agencies and partners to broaden service accessibility and

Qualifications

• Minimum 2 years of experience in frontline Customer Service.
• Fresh graduates with stints related to service innovations or transformation may be considered.
• Pleasant disposition and positive attitude.
• Service-Oriented team player with good interpersonal and communication skills.
• Possess initiative and ability to work under pressure.
• Proactive in contributing ideas and suggesting process improvements and service innovations to enhance customer experience.
• Able to work in a fast-paced environment and with multiple stakeholders to enhance service delivery.

Responsibilities

• Carry out the full spectrum of customer service duties.
• Meet people from all walks of life and assist walk-in customers at the Customer Service Centre.
• Handle enquiries and feedback at the counter.
• Draw on frontline observations to propose practical service innovations and process improvements.
• Support the centre’s digitalisation efforts, including testing and using suitable new technologies such as AI tools.
• Collaborate with other government agencies and service partners to expand NEA’s service accessibility and coordinate service delivery.

Skills

Frontline customer service

Interpersonal communication

Team player

Initiative under pressure

Service improvements

Digitalisation

Stakeholder coordination

Fresh graduates welcome

Job description

NEA National Environment Agency seeks a Senior Customer Care Consultant to deliver the full spectrum of frontline customer service at the One-Stop Information and Service Centre (OSISC). You will engage walk-in customers, manage enquiries and feedback, and contribute to service innovations based on frontline insights.

You will support digitalisation efforts, test new technologies including AI tools, and collaborate with other government agencies and partners to broaden service accessibility and