Senior Customer Care & Service Innovation Consultant

National Environment Agency; Singapore; On-site; SGD 42,000 - 63,000; Full time

Job summary

National Environment Agency (Singapore) is seeking a Senior Customer Care Consultant to deliver the full spectrum of frontline customer service at our Customer Service Centre. You will engage walk-in customers, address enquiries and feedback, and work as part of a dynamic team to shape better service experiences.

You will also contribute to service innovations and digitalisation initiatives, testing new technologies such as AI tools to enhance delivery, and collaborate with government agencies

Qualifications

• Minimum 2 years of frontline customer service experience.
• Pleasant disposition and positive attitude.
• Service-oriented with strong interpersonal skills.
• Team player with good communication abilities.
• Ability to work under pressure and with multiple stakeholders.
• Proactive in proposing process improvements and service innovations.

Responsibilities

• Handle the full spectrum of frontline customer service duties at the Customer Service Centre.
• Interact with walk-in customers and manage enquiries and feedback.
• Proactively propose practical service innovations and process improvements to enhance customer experience.
• Support the centre’s digitalisation efforts and test new technologies to improve service delivery.
• Collaborate with other government agencies and service partners to expand NEA’s service accessibility.

Skills

Frontline Customer Service

Team player

Interpersonal communication

Process improvements

Pressure handling

AI tools awareness

Job description

National Environment Agency (Singapore) is seeking a Senior Customer Care Consultant to deliver the full spectrum of frontline customer service at our Customer Service Centre. You will engage walk-in customers, address enquiries and feedback, and work as part of a dynamic team to shape better service experiences.

You will also contribute to service innovations and digitalisation initiatives, testing new technologies such as AI tools to enhance delivery, and collaborate with government agencies