Director of Customer Insights & Predictive Analytics

NEA National Environment Agency; Singapore; Presencial; SGD 180.000 - 240.000; Jornada completa

Descripción de la vacante

NEA National Environment Agency seeks a leader to head the Customer Insights team to build strategic customer intelligence capabilities, strengthening understanding of customer needs, behaviours and service trends to support service improvements and customer experience outcomes.

The role provides leadership to officers within the team and drives the use of advanced analytics, AI-enabled tools and evidence-based decision making in collaboration with service and operations partners.

Formación

• Professional qualifications in Market Research, Statistics, Business Analytics, Artificial Intelligence, Data Science.
• Minimum 5 years' relevant experience in data analysis, predictive analytics, quantitative and qualitative research.
• Proficient in data analytics and statistical analysis tools, with the ability to perform quantitative and regression analysis.
• Experience in data visualization and dashboards; familiarity with Qlik Sense, Tableau or Power BI.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to translate complex data into clear, actionable insights and recommendations.
• Experience in predictive modelling, forecasting, or AI-enabled analytics is preferred.
• Proven experience leading and developing a team, with a track record of building organisational analytics capabilities.

Responsabilidades

• Lead the Customer Insights team to develop strategic customer intelligence capabilities.
• Analyse customer feedback, service performance and operational data to identify trends and opportunities.
• Develop actionable insights to support strategic decision-making and policy implementation.
• Design and maintain dashboards, reports and analytical products for monitoring performance.
• Partner stakeholders across NEA to drive insight-led service improvements.
• Oversee and guide the team's data analytics advisory work with sound methodology.
• Lead and develop a team, strengthening organisational analytics capabilities.

Conocimientos

Quantitative sciences

Data analytics

Statistical analysis

Data visualization

Regression analysis

Team leadership

Stakeholder management

Predictive analytics

AI-enabled analytics

Herramientas

Qlik Sense

Tableau

Power BI

Descripción del empleo

NEA National Environment Agency seeks a leader to head the Customer Insights team to build strategic customer intelligence capabilities, strengthening understanding of customer needs, behaviours and service trends to support service improvements and customer experience outcomes.

The role provides leadership to officers within the team and drives the use of advanced analytics, AI-enabled tools and evidence-based decision making in collaboration with service and operations partners.