Senior Customer Care & Service Innovation Consultant

NLB; Singapore; On-site; SGD 40,000 - 54,000; Full time

Job summary

The National Environment Agency (NEA) is the leading public organisation in Singapore responsible for a clean and sustainable environment. This role at OSISC involves handling frontline customer service duties, engaging walk-in customers, and contributing to service innovations to enhance customer experience.

You will work in a fast-paced, cross-agency environment, support digitalisation projects, and test new technologies to improve service delivery at the Customer Service Centre.

Qualifications

• Minimum 2 years of frontline customer service experience.
• Fresh graduates with related service innovations or transformation may be considered.
• Pleasant disposition and positive attitude.
• Service-oriented approach with good interpersonal and communication skills.
• Proactive in contributing ideas to improve customer experience.
• Able to work in a fast-paced environment with multiple stakeholders.

Responsibilities

• Handle full spectrum of customer service duties for walk-in customers at the Customer Service Centre.
• Engage customers, address enquiries and feedback, and support service delivery improvements.
• Contribute ideas for practical service innovations and process improvements.
• Support digitalisation efforts and testing of new technologies (e.g., AI tools) to enhance service delivery.
• Collaborate with other government agencies and service partners to broaden service accessibility.

Skills

Frontline service

Interpersonal skills

Team player

Initiative

Adaptive

Pressure management

Job description

The National Environment Agency (NEA) is the leading public organisation in Singapore responsible for a clean and sustainable environment. This role at OSISC involves handling frontline customer service duties, engaging walk-in customers, and contributing to service innovations to enhance customer experience.

You will work in a fast-paced, cross-agency environment, support digitalisation projects, and test new technologies to improve service delivery at the Customer Service Centre.