Senior Customer AI Engineer — Production & Scale

AI Chopping Block, Inc.; Singapore; Remote; SGD 140,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Opportunity to work on impactful AI - 

Job summary

Nebius is seeking a Senior Customer AI Engineer to join the Token Factory team to help customers move from PoC to production and scale their AI workloads on Nebius infrastructure.

This role sits at the intersection of engineering, delivery and customer success, working with customer engineering teams, Solution Architects and Product/Infrastructure to drive stable, performant deployments. You can work remotely from Singapore.

Qualifications

• Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar).
• Solid understanding of cloud or infrastructure systems.
• Experience with distributed systems or high-load applications.
• Experience with AI/ML workloads (LLMs, inference, etc.).
• Ability to troubleshoot and reason about system performance.

Responsibilities

• Own the production journey: lead the transition from PoC to production, ensure workloads are deployed, stable, and scalable.
• Ensure technical success in production: understand architectures, monitor performance, improve latency, throughput, cost efficiency, reliability.
• Act as a trusted technical partner: work directly with customer engineering teams, provide guidance on best practices and optimisation.
• Manage risks and incidents: be primary technical contact for production issues, coordinate with internal teams, communicate clearly during high-pressure situations.
• Drive continuous improvement: identify opportunities to optimise usage, provide feedback to Product and Infrastructure teams.

Skills

Inference frameworks

Cloud infrastructure

Distributed systems

AI/ML workloads

Customer-facing experience

Ownership & execution

Tools

vLLM

TensorRT

Job description

Nebius is seeking a Senior Customer AI Engineer to join the Token Factory team to help customers move from PoC to production and scale their AI workloads on Nebius infrastructure.

This role sits at the intersection of engineering, delivery and customer success, working with customer engineering teams, Solution Architects and Product/Infrastructure to drive stable, performant deployments. You can work remotely from Singapore.