Senior Contact Center Solution Architect

Huawei International Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a talented individual to design solutions for Contact Center sales and delivery projects. The role requires at least 5 years of ICT experience and a Bachelor's degree in a relevant field. Successful candidates will actively participate in strategy sessions, manage project workshops, and address solution queries. Proficiency in Mandarin is essential for effective communication with Chinese-speaking stakeholders. This position offers a dynamic work environment with diverse interactions.

Qualifications

• Minimum 5 years of ICT working experience.
• Minimum 3 years of consulting experience in Contact Center.
• Familiar with Contact Center Architecture and Digital Economy.

Responsibilities

• Designing overall solutions for sales and delivery projects.
• Participating in sales strategy sessions and workshops.
• Mapping business requirements to functionalities.

Skills

Consulting skills

Interpersonal communication

Project management

Presentation skills

Negotiation skills

Mandarin proficiency

Education

Bachelor’s Degree in Engineering, Computer Science, or equivalent

Job description

A leading technology company in Singapore is seeking a talented individual to design solutions for Contact Center sales and delivery projects. The role requires at least 5 years of ICT experience and a Bachelor's degree in a relevant field. Successful candidates will actively participate in strategy sessions, manage project workshops, and address solution queries. Proficiency in Mandarin is essential for effective communication with Chinese-speaking stakeholders. This position offers a dynamic work environment with diverse interactions.