Senior Consultant (Innovation & Impact)

NCS Group; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

NCS Group, a leading AI Tech Services company in Singapore, is looking for a candidate to champion innovation and design thinking across the organization. This role involves driving a product mindset and delivering measurable impacts while collaborating closely with cross-functional teams.

The ideal candidate should possess proven experience in design thinking and product management, along with strong mentorship skills. Join us to reshape technology service delivery and make a difference across industries.

Qualifications

• Proven experience in design thinking, product management, and agile delivery.
• Certified Scrum Master with a track record of innovation.
• Strong collaborator and influencer of cross-functional teams.

Responsibilities

• Champion and embed a 'Product Mindset' across NCS NEXT.
• Lead and facilitate applied design thinking initiatives.
• Mentor and build capacity in design thinking and product management.

Skills

Design thinking

Product management

Agile delivery

Collaboration

Mentoring

Job description

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

What will you do

Drive a culture of product mindset and measurable impact at NCS, championing innovation and design thinking to shape, deliver, and celebrate value for our clients and communities.

Key Responsibilities

• Champion and embed a "Product Mindset" across NCS NEXT, defining, measuring, and celebrating impact through innovation.
• Operate within the Digital Experience team, collaborating closely with Digital Engineering to deliver and demonstrate value.
• Lead and facilitate applied design thinking initiatives, working with NEXT Practice Leads and key clients to co-create solutions.
• Drive intelligentisation and AI-led pursuits, including strategic collaborations and Gen AI projects.
• Identify and deliver "lighthouse" projects that showcase tangible value and innovation.
• Develop and propagate frameworks for assessing the value of applied innovation in a Technology Services context.
• Partner with Enterprise SBG to unlock and shape new growth opportunities.
• Bring fresh energy and external perspective to the design thinking and product leadership space.
• Mentor and build capacity in design thinking, change management, agile, and product management across Team NCS.
• Leverage certified Scrum Master expertise to enable agile ways of working.

What Success Looks Like

• Three "lighthouse" projects delivered, demonstrating clear value and impact.
• A practical, adopted framework for assessing innovation value is in use across NCS.
• NEXT Practice Leads and client teams are enabled to precision-target opportunities and accelerate the POC > MVP > Productisation journey.
• NCS is recognised internally and externally for its product mindset and innovation impact.

What Makes This Role Unique

• Opportunity to shape how NCS unleashes its technical prowess in agile, flexible, and impactful ways.
• Work at the intersection of design, engineering, and AI, influencing both culture and outcomes.
• Be part of a team that is redefining how technology services deliver value in a rapidly changing world.

Qualifications

Ideal Candidate

• Proven experience in design thinking, product management, and agile delivery (certified Scrum Master).
• Track record of driving innovation and measurable impact, ideally with exposure to AI and Gen AI.
• Experience working outside NCS, bringing fresh perspectives (e.g., from SUTD or similar environments).
• Strong collaborator, able to influence and energise cross-functional teams.
• Passionate about mentoring others and building organisational capability.