Senior Clinical Operations Leader

National University Cancer Institute, Singapore; Singapore; On-site; SGD 54,000 - 90,000; Full time

Job summary

The National University Cancer Institute, Singapore (NCIS) seeks an Executive/Senior Executive to support clinical operations across NUH and NCIS network, coordinating patient journeys from appointments to admissions. The role involves close collaboration with clinical, nursing and administrative teams to ensure seamless service delivery.

The position emphasizes staff supervision, billing oversight, and cross-functional project work to optimise workflows, quality, and patient satisfaction in a

Qualifications

• Bachelor's degree in Healthcare, or a related field.
• 2 years experience in healthcare setting, preferably in a supervisory role.
• Strong understanding of hospital operations, patient care pathways, and regulatory requirements.
• Excellent organizational and communication skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Leadership qualities with a focus on team building, staff development, and fostering a positive work environment.
• Problem-solving aptitude and a proactive approach to identifying operational efficiencies and implementing process improvements.
• Agile and flexible with duties assigned, as healthcare is a dynamic industry.
• Preferably with some AI experience or knowledge of use.

Responsibilities

• Manage the daily operations of NCIS Outpatient Clinics, ensuring efficient scheduling and communications.
• Supervise referrals via cancer centre call centre and clinic staff, guiding patient interaction protocols and data management.
• Ensure service quality in patient service delivery, resolve patient feedback and escalations.
• Monitor clinic resources and optimize resource utilization for operational efficiency.
• Drive quality improvement initiatives to enhance service delivery and patient satisfaction.
• Manage missing orders, coordinating with clinicians, lab technicians and administrative staff.
• Coordinate and trace laboratory orders to ensure timely follow-up and investigations.
• Provide leadership, coaching, and mentorship to staff; conduct regular performance reviews.
• Oversee patient billing processes; resolve discrepancies and coordinate with finance for payments.
• Collaborate with Clinical Operations, IT, Finance, and QA to optimize workflows and support initiatives.

Skills

Healthcare operations

Leadership

Project coordination

Communication skills

Agile mindset

Education

Bachelor's degree in Healthcare

Job description

The National University Cancer Institute, Singapore (NCIS) seeks an Executive/Senior Executive to support clinical operations across NUH and NCIS network, coordinating patient journeys from appointments to admissions. The role involves close collaboration with clinical, nursing and administrative teams to ensure seamless service delivery.

The position emphasizes staff supervision, billing oversight, and cross-functional project work to optimise workflows, quality, and patient satisfaction in a