Senior Client Project Manager

NTT SINGAPORE PTE. LTD.; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

NTT Singapore invites an experienced PROJECT/PROGRAMME MANAGER to lead and direct concurrent projects and programmes for multinational clients, ensuring successful delivery from concept to implementation.

You will engage stakeholders to achieve client satisfaction, manage risks and changes, and provide pre-sales support to scope and cost proposals, acting as the single point of contact for the client throughout the engagement.

Qualifications

• Advanced demonstrated project/programme management experience in multinational Professional Services.
• Advanced client engagement experience.
• Advanced understanding of the project lifecycle.
• Advanced demonstrated competency in project/programme change management.
• Advanced proven experience managing expectations balancing business and financial constraints.

Responsibilities

• Lead and direct concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues
• Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Coordinates activities of the project teams through task delegation, resource assignment and programme management

Skills

Project management

Stakeholder management

Client relationship

Communication skills

Team leadership

Change management

Business acumen

Decision making

Pre-sales support

Education

Advanced Project Management degree

PMP certification

ITIL certification

Job description

Key Roles and Responsibilities:

• Leads and directs concurrent standard or complex projects and in the case of programme management, ensure the management of multiple related projects directed towards a common objective
• Engages with stakeholders to deliver projects from original concept through final implementation
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Ensures that the project/programme delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction
• Manages the delivery of the project/programme, including rigorous scope control and change management
• Ensures client satisfaction and manage escalations, acting as a single point of contact to the client
• Documentation and management of risks and issues
• Ensures clear and concise communications to all stakeholders
• Provides pre-sales support by working with sales teams to scope and cost a project or programme solution which includes the completion of a proposal. This may include Client presentations of our delivery approach as part of a tender process
• Identifies opportunities and influences the sale by conducting a business conversation with the client positioning NTT Ltd consulting and technical services offerings
• Coordinates activities of the project teams through task delegation, resource assignment and programme management

Knowledge, Skills and Attributes:

• Strong project management skills, including the ability to plan, organize, and execute projects from initiation to completion
• Ability to establish strong relationships with internal stakeholders and external clients
• Excellent client-centricity skills and ability to work at client sites
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately
• Excellent written and verbal communication skills
• Excellent team-building skills and ability to work in high-pressure environments
• Ability to manage urgent and complex tasks simultaneously
• Good business acumen and commercial skills
• Collaborative, passionate, strong initiative, self-driven with a commitment to succeed
• Decisive with good attention to detail ability
• Ability to promote project services to both internal stakeholders and external clients
• Competent in project change management
• Familiarity with the industry, domain, or technology related to the client's project
• Understands and works on complex issues where analysis of situation or data requires an in-depth evaluation of variable factors, solutions may need to be devised from limited information
• Exercises judgment in selecting methods, evaluating, adapting of complex techniques and evaluation criteria for obtaining results

Academic Qualifications and Certifications:

• Advanced Project Management degree or equivalent with advanced related experience
• Relevant project management certifications preferably PMP
• ITIL certification is preferable

Required Experience:

• Advanced demonstrated project/programme management experience preferably in a multinational Professional Services environment
• Advanced client engagement experience
• Advanced demonstrated understanding of the project/programme life cycle
• Advanced demonstrated competency in project/programme change management
• Advanced proven experience managing expectations when balancing alternatives against business and financial constraints