Senior Client Advisor

The Talent People; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Talent People represents a luxury fashion house seeking a Senior Client Advisor for its boutique at Marina Bay Sands, Singapore. You will deliver refined, personalised client experiences, build lasting client relationships, and take an active leadership role on the selling floor to drive sales.

With 5+ years of luxury retail, you will excel in clienteling, CRM management, and achieving sales targets while maintaining impeccable store presentation and customer service standards.

Qualifications

• Minimum 5 years of retail experience, luxury retail experience required.
• Proficient in English; strong communication skills.
• Strong clienteling and CRM database management abilities.
• Independent, detail-oriented and thrives in a fast-paced environment.
• Customer-oriented with a strong service flair and ability to meet sales targets.

Responsibilities

• Deliver specialised, high-quality customer service and personalised client experiences.
• Build and nurture long-term client relationships through CRM initiatives.
• Demonstrate leadership on the selling floor to drive sales performance.
• Achieve individual KPIs, including sales targets, SPT and conversion rates.
• Assist with daily/weekly sales reporting to head office as required.

Skills

Clienteling

CRM database management

Excellent English

Sales targets

Retail excellence

Tools

CRM software

Job description

Senior Client Advisor — Luxury Fashion
Location: MBS, Singapore
Industry: Luxury Fashion
Remuneration: Base salary + individual commission + store commission

About the Role

Our client, a luxury fashion house, is seeking a Senior Client Advisor for its boutique at MBS. In this role, you will deliver a refined, personalised client experience, build lasting client relationships, and take an active leadership role on the selling floor to drive both individual and team sales performance.

Key Responsibilities

Sales & Client Experience

• Deliver specialised, high-quality customer service and create memorable, personalised experiences for every client
• Build and nurture long-term client relationships through genuine personal connections and CRM initiatives
• Understand each client's preferences and needs to tailor the service experience and achieve strong sales outcomes
• Demonstrate active leadership on the selling floor, supporting individual and team objectives and taking accountability for sales results
• Achieve individual KPIs, including sales targets, Sales Per Transaction (SPT), Units Per Transaction (UPT), and conversion rate
• Assist with daily and weekly sales reporting to head office where required

Customer Service & CRM

• Acquire new clients and grow the boutique's client database
• Maintain regular contact with clients and provide timely updates to strengthen relationships

Store Appearance & Visual Merchandising

• Keep the store and stockroom clean, neat, and well organised at all times, with products properly stored (bags in dust bags; shoes arranged by name/SKU and in size order)
• Ensure new stock is displayed and merchandised promptly and attractively

Stock Management

• Maintain an orderly stockroom for easy access when serving customers
• Record all stock transfers into and out of the store accurately to minimise stock loss

Requirements

• Minimum 5 years of retail experience, with luxury retail experience required
• Proficient in English, as the role involves regular communication with clients
• Strong communication and clienteling skills, including client engagement and CRM database management
• Independent, detail-oriented, and comfortable working in a fast-paced environment
• Customer-oriented with a strong service flair
• Able to work towards individual sales targets in a performance-driven environment

Work Arrangements

• Retail operating hours, including weekends and public holidays
• Shift work: morning, afternoon, or full shifts