Senior Change Manager, Transformation Office

Frasers Property Limited; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

Frasers Property Limited is embarking on a multiyear transformation journey, establishing a unified operating model with a Transformation Office overseeing ERP SAP, HRIS (One SuccessFactors) and SSC projects. The Senior Change Manager will lead adoption, stakeholder engagement, training, and communications for OneSF in year 1 and SSC in years 2–3, ensuring readiness and governance across locations.

The role focuses on change strategy, planning, CIA, and capability building to enable sustained

Qualifications

• 10+ years leading large-scale change management programmes, ideally in HR and shared services.
• Excellent stakeholder management and relationship-building skills.
• Ability to work in a dynamic, multi-site, global environment.
• Analytical mindset with knowledge of change management frameworks.
• Experience with Digital Adoption Platforms and user experience strategies.
• Experience with HR, Finance and accounting systems and SSC implementations.
• Proficiency with project management tools such as Asana.
• Demonstrated ability to identify business and project team capability gaps and develop programmes to train and uplift capabilities.

Responsibilities

• Lead change and adoption for the OneSF project and SSC implementation across locations; manage governance and risk.
• Define and execute integrated, phased change plans covering communications, training, and adoption.
• Engage executive sponsorship and stakeholder networks; align with Group Head Office and BU leaders.
• Conduct CIA & readiness assessments; monitor risks, readiness gaps, and dependencies across sites.
• Develop and localise communications; coordinate training and change actions with vendors and internal teams.
• Support Go-Live readiness and transition to BAU; track adoption metrics and benefits realization.

Skills

Change management

Stakeholder management

Multi-site/global experience

Strategic thinking

Digital Adoption Platforms

HR/Finance systems experience

Asana/PM tools

Training & capability building

Tools

Asana

Job description

Senior Change Manager, Transformation Office

Business Unit:

Job Function: People & Culture

Job Posting Date: 8 Jul 2026

Job Summary

Frasers Property has embarked on a multiyear transformation journey to implement a new Operating Model centred on Structure, People & Process with an enterprise mindset. The OneFrasers operating model aims to create a unified organisation, driving performance, that can adapt, grow, and deliver value more effectively. To execute this vision, a dedicated Transformation Office oversees the 25 projects essential to the OneFrasers program, including the implementation of a common ERP (SAP), an integrated HRIS (One SuccessFactors project), and the establishment of a Shared Services Centre (SSC). We are expanding this team and seeking highly motivated individuals passionate about driving organisational change to join us on this journey. Frasers Property is seeking a seasoned and strategic Change Manager to lead the change and adoption efforts for the OneSF project in its first year and subsequently drive change management for the SSC implementation in years two and three. This role will be pivotal in ensuring successful stakeholder engagement, communications, training, and adoption across both initiatives.

Job Description

Year 1: Lead change and communications for the global rollout of OneSF SuccessFactors—coordinate change actions across locations, drive stakeholder engagement and training, implement the Digital Adoption Platform (DAP), and run readiness assessments to enable successful adoption.

Years 2–3: Define and execute the change strategy for the Shared Services Centre (SSC) implementation—transition processes from Business Units to SSC, conduct change impact assessments, deliver training and communications plans, coordinate change actions across all locations, and track progress while escalating risks/issues to ensure a smooth transition.

Change Strategy & Planning: Build integrated, phased change plans with milestones across communications, training, and adoption. Establish a comprehensive SSC change management strategy. Partner with the Transformation Office to align priorities, manage interdependencies, and ensure consistency across OneFrasers workstreams. Use audience segmentation and multi‑channel engagement (e.g., WorkVivo) for communications, readiness, and training.

Stakeholder Engagement & Communications: Identify and manage key stakeholders; secure strong Executive Sponsorship across Group Head Office and global BUs. Engage BU leaders, SSC teams, and impacted employees to build buy‑in and readiness. Run Change Champion/Agent networks to deliver localized plans and two‑way feedback to refine engagement. Localise vendor materials to Frasers’ terminology and brand. Facilitate workshops and design sessions to drive adoption consensus and ensure alignment and buy‑in.

Change Impact Assessment (CIA) & Readiness: Lead CIA to coordinate and track actions, risks, readiness gaps, and dependencies across locations; report to Program Leadership. Monitor employee resistance; apply data‑driven mitigations to protect business continuity. Manage Go‑Live support and transition to BAU; document interim workarounds. Track readiness metrics via surveys and assessments, adjust plans and maintain audit/governance documentation. Collaborate with ops leads on transition planning to ensure continuity.

Training & Capability Building: Conduct Training Needs Analysis with the implementation vendor to design the learning architecture. Build targeted training and communication to prepare the workforce—clear, consistent, engaging. QA and localise materials for language, cultural, and country relevance. Deliver blended learning (e‑learning, instructor‑led, labs) with executive alignment to ensure sustained capability uplift.

Digital Adoption Platform (DAP) & Tools: Develop in‑app guidance via DAP (walkthroughs, tooltips) and on‑demand learning (QRGs, knowledge articles) to drive adoption. Use WorkVivo for community engagement, milestone communication, and social feedback loops to sustain adoption.

Benefits Realisation: Partner with project teams and process owners to define and track benefits for OneSF and SSC. Monitor adoption metrics, FTE savings and report progress to the Steering Committee and Transformation Office.

Governance & Quality Assurance: Align to the Transformation Office’s governance standards and frameworks. Provide feedback to enhance OneFrasers change methodology and tools. Track and report change activities using Frasers’ PM tools (e.g., Asana).

Key Qualification

• Proven experience (10+ years) in leading large‑scale change management programmes, ideally in HR and shared services transformations that are multi‑site, country, and global.
• Excellent stakeholder management and relationship building skills with the ability to clearly articulate messages to different levels of stakeholders.
• Ability to work in a dynamic environment, proactively identify change management risks, problems and manage them effectively.
• Analytical mindset and critical thinking, with a strong knowledge of change management frameworks.
• Experience with Digital Adoption Platforms and user experience strategies.
• Experience with HR, Finance and accounting systems and SSC implementation.
• Proficient user of Project Management tools such as Asana.
• Demonstrated ability in identifying business and project team capability gaps and developing programmes to train and uplift capabilities.