Senior Case Manager, Client Experience

Manulife Financial; Singapore; Hybrid; SGD 61,000 - 95,000; Full time

Job summary

Manulife Financial seeks a Case Manager to oversee end-to-end service for pre- and post-sale activities. You will liaise with Financial Representatives, Legal & Compliance, and product teams to ensure timely information and smooth case progression.

Responsibilities include coordinating with distribution partners, handling inforce policy requests, and maintaining clear, proactive updates for stakeholders across Retail and HNW segments.

Qualifications

• Diploma or degree from a recognized institution.
• Ability to manage multiple tasks with accuracy.
• Effective verbal and written communication skills.

Responsibilities

• Oversee end-to-end case management for pre- and post-sale service.
• Coordinate with internal teams to gather documents and provide updates.
• Track requests and ensure timely, accurate information for stakeholders.
• Support improved processes to enhance efficiency and service quality.

Skills

Attention to detail

Multi-tasking

Strong communication

Education

Diploma/Degree from any recognized institution/university

Job description

Manulife Financial seeks a Case Manager to oversee end-to-end service for pre- and post-sale activities. You will liaise with Financial Representatives, Legal & Compliance, and product teams to ensure timely information and smooth case progression.

Responsibilities include coordinating with distribution partners, handling inforce policy requests, and maintaining clear, proactive updates for stakeholders across Retail and HNW segments.