Senior Care Coordinator - Home Care Client Advocate

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 47,000 - 74,000; Full time

Job summary

Recruit Express Pte Ltd in Singapore seeks a Case Coordinator for community healthcare at Ang Mo Kio. You will manage inquiries, assess client needs, coordinate with partners, and document care plans to ensure timely service delivery.

Requires a Diploma in a related field and at least three years’ experience in Singapore’s community healthcare, with strong Google Workspace and MS Office skills. This on-site role offers a collaborative team and opportunities to improve service quality.

Qualifications

• Diploma in related field required.
• At least 3 years of experience in community healthcare in Singapore.
• Proficiency in Google Workspace and MS Office.

Responsibilities

• Manage walk-in, online and telephone enquiries relating to healthcare and home care services.
• Assess clients' needs using appropriate screening tools and recommend suitable services or care packages.
• Coordinate with internal teams and external healthcare and social service partners on service referrals.
• Submit referral documentation and follow up on outstanding action items to ensure timely service delivery.
• Coordinate and administer services requested by clients.
• Ensure timely and accurate documentation in relevant systems and physical records.
• Work closely with internal stakeholders to ensure the smooth and effective delivery of Home Care services.
• Assist with appointment scheduling and coordination for various home care services.
• Conduct regular monthly home visits and telephone follow-ups to engage clients and caregivers, build rapport and gather feedback on services provided.
• Collaborate with healthcare and social service partners to recommend appropriate care programmes based on clients' needs.
• Assist with appeals and applications for relevant financial or social support when required.
• Counsel and educate caregivers on appropriate care practices, available support services and financial assistance.
• Conduct six-monthly reassessments of care plans to determine clients' ongoing service needs.
• Work closely with the Operations and Nurse Manager to facilitate the appropriate discharge of clients from services.
• Participate in programme development, review and evaluation initiatives to address the evolving needs of the eldercare sector.
• Provide feedback and contribute ideas to enhance service quality, operational processes and client outcomes.
• Support initiatives to drive revenue growth and enhance service utilisation.
• Identify opportunities, optimise available resources and implement strategies to achieve business KPIs.
• Contribute to improving client satisfaction, service utilisation and overall operational performance within the assigned zone(s).
• Support other ad-hoc duties as assigned by supervisor.

Skills

Customer service

Communication

Care planning

Team coordination

Education

Diploma in related field

Tools

Google Workspace

Microsoft Office

Job description

Recruit Express Pte Ltd in Singapore seeks a Case Coordinator for community healthcare at Ang Mo Kio. You will manage inquiries, assess client needs, coordinate with partners, and document care plans to ensure timely service delivery.

Requires a Diploma in a related field and at least three years’ experience in Singapore’s community healthcare, with strong Google Workspace and MS Office skills. This on-site role offers a collaborative team and opportunities to improve service quality.