Senior Care Concierge, Service Quality

NTUC Health Co-operative Limited; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

NTUC Health Co-operative Limited is seeking a Senior Care Concierge, Service Quality in Singapore. You will be the primary liaison for next-of-kin, conduct pre-admission counselling, and help onboard nursing home residents while ensuring high-quality care as per NTUC Health philosophy.

The role requires empathy, interaction with diverse residents, and ongoing engagement with caregivers. This hands-on position involves moving with residents and collaborating with a multidisciplinary team.

Qualifications

• Possess a recognized diploma or degree.
• Have at least two years of work experience, preferably requiring interaction with a diversity of people.

Responsibilities

• Act as the main liaison for next-of-kin of nursing home residents.
• Engage caregivers and residents at pre-admission to address concerns and understand needs.
• Conduct pre-admission counselling on fees, services, philosophy of care, and conditions.
• Receive residents on admission, conduct orientation and help them settle in.
• Engage residents and caregivers throughout stay, addressing concerns with the care team.
• Provide information on residents' social background and preferences for care planning.

Skills

People interaction

Empathy

Communication

Education

Diploma or Degree

2+ years work experience

Job description

Senior Care Concierge, Service Quality

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Profile Employee Login Job Description Job Alerts Link Senior Care Concierge, Service Quality Req ID: 1057 Posting Start Date: 27/08/2026

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life’; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visitntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

You will be responsible for assisting with the onboarding of Nursing Home residents and ensuring that they continue to receive the quality of care as described in NTUC Health Care Philosophy and Service Standards.

As a Care Concierge, you will be interacting with residents from all walks of life. Many of them have multiple medical conditions which may affect their behaviour and disposition. To succeed in this role, you must enjoy interacting with people from diverse backgrounds, be empathetic and be able to appreciate their point of view. This is not a desk-bound job and will require constantly being on the move. The joys of the job come in appreciation from residents and their next-of-kin as transitioning to a new living arrangement can be challenging. Not to mention grateful colleagues as your value adds to their work and the resident experience!

You will need to:

Customer Journey Experience

• Act as the main liaison and single point of contact (Care Concierge) for next-of-kin of our nursing home residents.
• Engage caregivers and residents at the pre-admission stage to address any concerns or anxieties and to better understand the specific needs of the resident.
• Conduct pre-admission counselling sessions to help caregivers understand the fees, services provided, philosophy of care, living conditions and expectations of residents and next of kin.
• Receive the resident on the day of admission, conduct orientation and ensure that the resident settles in well to the new environment.
• Actively engage residents and caregivers throughout the period of stay and address any concerns that may arise by working together with the multidisciplinary care team.
• Be involved in multidisciplinary discussions as part of patient-centered/directed care planning by providing relevant information of residents’ social background, preferences and habits.

Service Quality

• Help to develop and maintain important touchpoints for the resident journey from pre-admission to discharge.
• Assist in the measuring and monitoring of customer satisfaction via residents focus groups, periodic audits, residents satisfaction surveys, etc.
• Assist the manager in implementation of internal and external service recognition programs and events e.g. annual Service Excellence Award.
• Provide inputs during team meetings on service gaps based on the feedback received and propose service initiatives and training programmes for continuous improvements.

Job Description (Continued)

Qualification

You should:

• Possess a recognized diploma or degree
• Have at least two years of work experience, preferably requiring interaction with a diversity of people

Other Information

It would be great if you:

• Possess knowledge of geriatrics or experience caring for the elderly (eg; being a caregiver or volunteering)
• Know multiple local spoken languages or dialects to communicate with senior clients
• Be people-oriented, willing to work the ground

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