Senior Cards Business Analyst — Regional Transformation Lead

OCBC (Singapore); Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

OCBC Bank (Singapore) is seeking a Senior Business Analyst with deep cards domain expertise to lead a regional transformation program across markets. You will oversee the program, collaborating with regional and global stakeholders to deliver innovative, compliant card solutions that meet regional business goals.

You will gather requirements, drive design and implementation with IT and product teams, optimize regional processes using automation and data analytics, and manage change across

Qualifications

• 8+ years of BA experience in cards domain with regional scope.
• Experience leading transformative projects in financial services.
• Strong knowledge of card products, payments, and regulations.

Responsibilities

• Regional Strategy & Alignment: Collaborate with regional business leaders to understand market-specific needs and ensure that the transformation project aligns with regional strategies and objectives.
• Cards Domain Expertise: Leverage your in-depth knowledge of credit, debit, ATM and prepaid card products to identify opportunities for innovation and improvement across different regions.
• Requirements Gathering & Management: Oversee the collection, documentation, and analysis of business requirements from multiple regions, ensuring they are aligned with both local and global business objectives.
• Stakeholder Collaboration: Act as the primary liaison between regional business units, product management, IT, and external partners, facilitating clear communication and alignment across regions throughout the project lifecycle.
• Solution Design & Implementation: Work with regional and global IT and product teams to design and implement digital solutions that cater to the unique needs of each market, while maintaining global consistency.
• Process Optimization: Lead efforts to re-engineer regional processes, leveraging digital tools such as automation and data analytics to drive efficiency and reduce costs across markets.
• Change Management: Develop and execute region-specific change management strategies to ensure successful adoption of new processes and technologies, including training, communication, and support plans tailored to each market.
• Regulatory Compliance: Ensure that all initiatives comply with relevant local, regional, and global regulations and industry standards, particularly those specific to the cards industry.
• Performance Measurement: Monitor project success across regions and drive continuous improvement in our card products and services.

Skills

Cards domain expertise

Regional/multi-market experience

Stakeholder management

SDLC & Agile (Scrum)

Data-driven decision making

Digital transformation

Communication skills

Travel willingness

Tools

CRM systems

Data analytics platforms

Automation tools

Job description

OCBC Bank (Singapore) is seeking a Senior Business Analyst with deep cards domain expertise to lead a regional transformation program across markets. You will oversee the program, collaborating with regional and global stakeholders to deliver innovative, compliant card solutions that meet regional business goals.

You will gather requirements, drive design and implementation with IT and product teams, optimize regional processes using automation and data analytics, and manage change across