Senior Butler/ Butler

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A luxury hotel in Singapore is seeking an experienced Butler to be at the center of the guest service experience. The Butler will create personal connections, customize guest arrangements, and ensure a seamless experience throughout the guest's stay. Applicants should have a diploma in hospitality, a minimum of 2 years of experience, and possess strong communication and interpersonal skills. The role requires flexibility to work under pressure and adapt to the needs of international luxury travelers.

Qualifications

• Minimum 2 years of hospitality experience.
• Understand the needs of international luxury travellers.
• Good local hospitality market knowledge.
• Flexible with working days and hours including weekends and public holidays.

Responsibilities

• Create personal connection with guests.
• Engage and customize check-in procedures.
• Anticipate guests’ needs through observations.
• Work closely with in-villa dining team.
• Ensure prompt communication among the team.
• Offer welcome drinks, bespoke itineraries and dining recommendations.
• Anticipate guests’ needs and orchestrate celebrations of special occasions.
• Provide services such as unpacking, packing, laundry and shoe-shine.
• Coordinate with in-villa dining and housekeeping for amenities.
• Liaise across departments to ensure seamless in-villas and dining experience.

Skills

Positive service mindset

Good human relations

Good communication skills

Planning and coordination skills

Ability to work independently

Time management skills

Creative and resourceful

Education

Diploma/GCE ‘O’ level/Certificate in Hospitality

Job description

Overview

JOB SUMMARY

Reporting to the Head Butler, the Butler is at the center of the guest service experience. The role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. The Butler strives to listen attentively, observe all details, and personalise any interaction with the aim to anticipate and be intuitive of guests’ needs and wants. The Butler is an ambassador of the hotel, knowledgeable and well-versed in all operations including Front Office, Housekeeping, Food and Beverage and Spa & Wellbeing.

Responsibilities

• Take responsibility and ownership in creating personal connection with guests.
• Attend daily briefing and take notes of all information about the guests and functions in the hotel.
• Stay abreast of the events and activities in the city that are of interest to the guests.
• Ensure special preferences of all guests are taken into consideration.
• Engage and customise check-in procedures, villa set-up, and villa orientation.
• Offer welcome drinks, create bespoke destination itineraries and dining recommendations.
• Anticipate intuitively guests’ needs and wants through observations and interactions and orchestrate celebration of special occasions.
• Provide service offerings such as unpacking, packing, regular laundry handling, shoe-shine service.
• Work closely with in-villa dining team and engage / customize bar set-up and replenishment of amenities for occupied villas.
• Acts as a link for guests with all other operations of the hotel and ensure all villas receive prompt, courteous and professional service.
• Take ownership and attend to any guest enquiries and requests promptly and communicate instantly with respective departments necessary to ensure prompt follow-up with guests and ensuring their satisfaction.
• Ensure all communication is carried clearly amongst the team.
• Liaise with in-villa dining and housekeeping teams to check on a regular basis in ensuring amenities, guest preferences and other such points are taken care of and carried out flawlessly to ensure a seamless in-villa dining and cleaning experience.
• Clear and replace dirty plates, cutleries, glasses etc. while replenishing amenities and bars for occupied villas.
• Keeps track of all DND villas and communicate to related operations for further follow up.
• Offer assistance for departure arrangements.
• Thank and bide fond farewell to guests.
• Clean and maintain Butler station.
• Undertake ad-hoc operations tasks/projects as assigned.
• Observe all brand/operating standards and/or LQA.
• Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.
• Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
• Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

• Diploma/GCE ‘O’ level/Certificate in Hospitality or equivalent
• Minimum 2 years of hospitality experience.
• Possess positive service mindset and attitude
• Good human relations and influencing skills
• Good communications (verbal and written), planning and coordination skills
• Ability to work independently and take initiative
• Work well under pressure with good time management skills
• Creative and resourceful
• Understand the needs of international luxury travellers
• Possess good local hospitality market knowledge
• Flexible with working days and hours including weekends and public holidays