Senior Business Analyst & PM - Agile Govt Projects

Land Transport Authority (LTA) Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Land Transport Authority (LTA) Singapore is seeking a Manager/Deputy/Assistant Manager for VRL Project Development. The role focuses on analysing business needs, mapping user journeys, and transforming processes to improve vehicle services operations in Singapore.

You will collaborate with diverse teams, gather requirements, create BRDs, and participate in agile ceremonies to deliver user-centered solutions and robust testing across projects.

Qualifications

• At least 3 years of experience as a business analyst or in an equivalent position.
• Experience in handling large‑scale public‑facing projects and stakeholder engagement.
• Experience in end-user service journey design projects and government projects would be an advantage.
• Hands-on experience with IT project implementation, specifically in user requirements gathering, IT business analysis, application solutioning, and UI/UX design.
• Proficiency in Agile methodologies and experience with cloud platform projects.
• Proficiency in project management tools including JIRA, Figma, MS Visio, and testing software such as Tricentis Tosca.
• Strong documentation skills with the ability to create comprehensive business process flow diagrams, system specifications, user guides, and business requirement documents.
• Excellent communication and interpersonal skills with a strong command of the English language.
• Highly organised and able to work with minimal supervision to ensure tasks are completed and projects are on schedule.

Responsibilities

• Collaborate with business partners and stakeholders to understand their needs and objectives, driving business process transformation
• Gather requirements and document business needs to ensure alignment with organisational goals
• Facilitate user journey exploration and mapping, conduct user interviews and workshops, review business rules and service journeys, gather requirement specifications, and create user journey maps and wireframes
• Develop comprehensive business process flow diagrams, system specifications, user guides, and business requirement documents to visualise and streamline workflows
• Create user stories, specifications, acceptance criteria, and detailed process maps to support project execution
• Engage in Agile methodologies, participating in stand-up meetings, sprint planning, sprint reviews, and retrospectives to assist in project management matters
• Collaborate with designers and engineers to deliver user-centered solutions and provide support for updates to management
• Develop and conduct thorough test plans, performing functional, regression, user acceptance, and end-to-end testing while documenting expected and actual results for each test scenario
• Create and maintain detailed documentation of business processes, requirements, test cases, and analysis findings

Skills

Business analysis

Agile methodologies

Stakeholder engagement

User journey design

Documentation

Requirements gathering

Education

Bachelor's degree in Business / MIS / IT

Tools

JIRA

Figma

MS Visio

Tricentis Tosca

Job description

Land Transport Authority (LTA) Singapore is seeking a Manager/Deputy/Assistant Manager for VRL Project Development. The role focuses on analysing business needs, mapping user journeys, and transforming processes to improve vehicle services operations in Singapore.

You will collaborate with diverse teams, gather requirements, create BRDs, and participate in agile ceremonies to deliver user-centered solutions and robust testing across projects.