Senior Business Analyst: Create User-Driven Solutions

USER EXPERIENCE RESEARCHERS PTE. LTD

Singapore

On-site

SGD 70,000 - 110,000

Full time

4 days ago

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Job summary

USER EXPERIENCE RESEARCHERS PTE. LTD in Singapore seeks a seasoned Business Analyst/Product Owner to bridge user needs and digital solutions.

You will elicit requirements, craft user stories, develop wireframes, and guide multidisciplinary teams through agile delivery from discovery to validation. You will run user research, workshops and co-creation sessions, translate insights into requirements, and ensure risk, policy and security considerations are integrated into solutions.

Qualifications

Experience in user research/discovery, business analysis, product or service delivery, application solutioning, requirements management, prototyping and testing.
Engage users and translate business problems into practical technology or service solutions.
Certified Scrum Product Owner or Certified Scrum Master or equivalent preferred.
Excellent written and verbal communication skills to pitch ideas and influence stakeholders.
Analytical, problem-solving mindset with ability to work through ambiguity and drive adoption.

Responsibilities

Work closely with users and stakeholders to understand the problem space, current ways of working, unmet needs, pain points and desired outcomes before defining solution requirements.
Plan and facilitate user research, interviews, workshops and co-creation sessions with different user groups and stakeholders; synthesize qualitative and quantitative insights into clear problem statements, hypotheses, user needs, opportunities and priorities.
Frame and validate problems before converging on solutions. Facilitate ideation and co-creation with users and multidisciplinary teams, challenge assumptions and unnecessary complexity, generate alternative options, and test ideas early through lightweight prototypes, experiments or proofs-of-concept when appropriate.
Explore and evaluate feasible solution options including process changes, reuse of existing capabilities, commercial solutions and new approaches considering business fit, feasibility, cost, risk, security, supportability and implementation implications.
Advise on the viability, feasibility and impact of policy or business changes on assigned digital initiatives, products and IT systems, considering user needs, business outcomes, technology, security, data and operational considerations.
Elicit, analyze and document business and information needs, and translate validated needs into clear requirements, user stories, business rules and acceptance criteria to support solutioning and delivery.
Translate validated user and business needs into user journeys, service/process flows and technical requirements, and develop visual mock-ups, wireframes or other prototypes to test assumptions and communicate solution concepts.
Apply structured business analysis to maintain traceability from policy or business intent and user needs through problem definition, requirements, solution options, acceptance criteria, testing and delivered outcomes.
Analyze current-state processes, identify gaps and opportunities for simplification and better outcomes.
Define acceptance criteria and test scenarios, and support business validation and user acceptance testing.
Work with cybersecurity, architecture, data, operations, vendors to support risk assessments and change management.
Prepare and maintain risk inputs and support risk submissions; ensure material risks are surfaced for decision.
Assess impacts of proposed changes and provide evidence-based recommendations.
Manage the requirements lifecycle from clarification to deployment and ongoing improvements.
Analyze post-release outcomes and identify areas for improvement.
Collaborate with Product Managers and Project Managers to maintain coherence and enable decision-making.