Senior Associate, Transaction Banking & Client Services

GOLDMAN SACHS SERVICES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 180,000 - 210,000; Full time

Job summary

Goldman Sachs in Singapore seeks an experienced professional to support the launch and growth of its correspondent banking business. You will own complex payment and account-servicing matters, manage client inquiries end-to-end and work across Product, Compliance and Operations to deliver scalable processes and controls.

The role requires knowledge of payments, SWIFT and ISO 20022, plus a strong risk-and-controls mindset and the ability to operate in a global, fast-paced environment.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Minimum 3 years of relevant professional experience in transaction banking, cash management, payment operations or financial institution client service.
• Mandatory prior experience supporting correspondent banking business and servicing bank or financial institution clients.
• Knowledge of domestic and cross-border payments, payment investigations and exception management.
• Proven record of service excellence in managing financial institution client inquiries and escalations.
• Strong risk and control mindset, with experience following procedures and escalating issues.
• Experience using approved AI, data or automation tools to improve service delivery with human oversight.
• Strong analytical and communication skills; ability to work in fast-paced global settings.

Responsibilities

• Drive operational-readiness deliverables across service design, procedures, controls, training and post-launch stabilization for correspondent banking.
• Own client inquiries end to end with clear communication and documented accountability.
• Resolve payment, account, liquidity and servicing matters with accuracy and speed while applying SWIFT/ISO 20022 knowledge.
• Execute controls per policies and escalate credit risk, financial crime and regulatory concerns.
• Identify AI-enabled improvements and maintain training materials and playbooks for scalability.

Skills

Client service

Communication

Analytical thinking

Risk & controls

AI & automation

Education

Bachelor's degree or equivalent

Tools

AI tools

Automation tools

SWIFT/ISO 20022 knowledge

Job description

Goldman Sachs in Singapore seeks an experienced professional to support the launch and growth of its correspondent banking business. You will own complex payment and account-servicing matters, manage client inquiries end-to-end and work across Product, Compliance and Operations to deliver scalable processes and controls.

The role requires knowledge of payments, SWIFT and ISO 20022, plus a strong risk-and-controls mindset and the ability to operate in a global, fast-paced environment.