Senior Associate (MDWI)

National Trades Union Congress (NTUC); Singapore; On-site; SGD 28,000 - 39,000; Full time

Job summary

National Trades Union Congress (NTUC) in Singapore is seeking a frontline receptionist/office administrator to support migrant domestic workers and employers. You will interview MDWs, provide advisory assistance, and escalate issues when needed.

Responsibilities include data entry, filing, appointment scheduling, and general clerical tasks. You will work with interpreters as necessary and report findings through a dedicated platform, contributing to welfare and compliance efforts.

Qualifications

• GCE O Level, A Level, or Diploma in any discipline.
• Minimum 2 years of relevant experience as receptionist, office administrator or customer service officer.
• Proficient in MS Office applications (Word, Excel, PowerPoint).
• Ability to converse in MDWs' native languages is an advantage.
• Good communication skills and service-oriented attitude for frontline work.

Responsibilities

• Interview migrant domestic workers in their native language or with interpreters as needed.
• Render assistance or advisory on employment-related issues to MDWs and employers.
• Escalate infringements to the relevant authorities.
• Collate interview responses and reports on a custom interview platform.
• Perform general clerical duties: phones, scheduling, data entry, photocopying.
• Other duties as assigned by supervisor or centre manager.

Skills

Customer service

Communication skills

Frontend duties

Multilingual ability

Education

GCE O Level / A Level / Diploma

Tools

MS Office

Job description

• To interview migrant domestic workers (MDWs) in their native language and at times in other languages with the help of interpreters, if necessary, either face-to-face or by other means for the purpose of understanding their employment and welfare conditions.
• Render assistance or provide advisory on employment related issues (both to MDWs and employers).
• Escalate infringement of employment and welfare to the relevant authorities.
• Collate and record responses of interviewees onto a custom-designed interview platform, and the collation of reports.
• Perform general clerical duties such as answering phones, appointment scheduling, calling employers to missed interview, letter printing and folding, entering data into spreadsheets, photocopying and collating.
• Other duties as assigned by organisation/supervisor/ centre manager.

Requirements

• GCE O, A Level, Diploma (in any discipline), or equivalent
• Minimum 2 year of relevant experience as a receptionist, office administrator or customer service officer
• Proficient in MS Office applications is a must. (i.e. MS Word, MS Excel, MS PowerPoint).
• Ability to converse in MDW’s native language (such as Burmese, Tagalog, Hindi or Bahasa Indonesia) is an advantage
• Good communications skill
• Service-oriented attitude as the role is a frontline role

We will only contact shortlisted candidates.