Senior Associate, Business Development

KLOOK TRAVEL TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 50,000 - 90,000; Full time

Benefits offered by this job

International team

Global travel brand

Growth opportunities

Ownership of projects

Dynamic work challenges

Job summary

Klook Travel Technology PTE. LTD. in Singapore is seeking a Senior Associate, Business Development to drive partnerships with spa, activities and leisure merchants and to grow the merchant network globally.

You will craft compelling pitches, manage relationships with partners, and work cross-functionally to deliver revenue growth across Klook's platform, while collaborating with international teams and contributing to strategic growth initiatives.

Qualifications

• Minimum of 3 years’ work experience in Business Development, Sales or Trade, or in Revenue/Account management.
• English proficiency is required for global collaboration.
• Proficiency in sales techniques such as pitching, negotiation, consultative selling and closing deals.
• Strong communication and collaborative skills to work with internal teams, external partners and clients.
• Ability to build trust-based relationships with merchants and partners.
• Strong problem-solving abilities to address merchants’ needs and challenges.
• Commitment to understanding customer needs and delivering excellent service.

Responsibilities

• Develop and maintain a high-quality portfolio of Spa/Activities & Leisure for Klook’s global customer base.
• Create and deliver compelling sales pitches to merchants; negotiate deals and drive growth.
• Maintain regular communication with merchants; conduct business reviews and identify opportunities.
• Build trust and relationships with partners to enhance their sales potential on Klook’s platforms.

Skills

Business development

Sales

Account management

Negotiation

Cross-functional collaboration

English proficiency

Customer focus

Job description

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.

We operate a mobile-first, curated platform featuring diverse experiences across global destinations.

Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.

We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

Customer First

Push Boundaries

Critical Thinking

Build for Scale

Less is More

Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

Role Overview

Role Title: Senior Associate, Business Development

Function: Sales and Business Development

Seniority Level: Associate

Employment Type: Full time

About Sales and Business Development：

Sales and Business Development are a group of explorers, always looking for your next favorite adventure. We work with businesses on the ground to find new experiences for our users, negotiate exclusive deals and unleash our merchant partner’s full potential through account management.

What you’ll do (Main Accountabilities)

• Portfolio: Develop and maintain a high-quality portfolio of Spa/ Activities & Leisure for Klook’s rapidly growing global customer base.
• Sales Planning and Execution: Create and deliver compelling sales pitches to existing and new merchants, driving engagement and retention. Leverage Klook's advantages to build out competitive supply products. Negotiate with merchants to drive growth (promotions, marketing exposure, supply strength, partner programs, etc) and achieve business objectives.
• Merchant Communication and Strategy: Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.
• Partner Engagement and Relationship Management: Build trust and relationships with partners to enhance their sales potential across Klook's platforms, effectively conveying Klook's strengths and brand value while proactively understanding merchants' business situations and requirements.

What you’ll need (Capabilities)

• Years of Experience: Minimum of 3-year’s work experience in Business Development, Sales or Trade, or in a Revenue or Account management capacity
• Industry Experience: Experiencing in Online Travel Agency (OTA), Merchant-Facing Technology, or E-Commerce with a background in business development & partner management would be an advantage
• Language Proficiency: English Proficiency is a must for global cross functional collaboration
• Sales Techniques: Proficiency in various sales and deal-making techniques such as pitching, negotiation, consultative selling, and closing deals is essential for effectively engaging with merchants and driving growth.
• Teamwork and Communication: Effective communication skills and a collaborative mindset to work cohesively with internal teams, external partners, and clients. Ability to build rapport quickly with existing/prospective merchants, and communicate in a proactive, concise and persuasive manner that generates interests and opens doors to further opportunities.
• Relationship Building & Understanding: Ability to build and maintain trust-based relationships with merchants and partners is crucial for enhancing sales potential and fostering long-term partnerships. Develop a deep understanding of merchants ie. strategic priorities, pain points, decision makers, decision making process, KPIs, competitors actions, etc.
• Problem-Solving Abilities: Strong and creative problem-solving skills are necessary for addressing merchants' needs and challenges, as well as for overcoming obstacles in the sales process.
• Customer Focus: Commitment to understanding customer needs, providing excellent service, and building long-term relationships with merchants which will help to drive customer satisfaction and loyalty.

What you’ll get

• An awesome team of international colleagues
• A rare chance to build a global travel and leisure brand with a long runway of opportunities ahead
• An environment that values and supports your growth
• Ownership of projects with real impact
• No boredom! Every day is a new exciting challenge

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.