Senior Application Support Analyst (Technical BA)

Luxoft Singapore; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Luxoft Singapore is seeking a seasoned regional liaison to bridge traders, business stakeholders, and technology teams. The role balances supporting traders with delivering enhancements and driving the product roadmap.

The candidate will define requirements, work across global teams, and contribute to incident management and operational excellence. Strong SQL, Linux, Python, IaC, and DevOps experience are essential.

Qualifications

• At least 5-7 years of relevant working experience.
• Strong stakeholder management and customer-facing communication skills.
• Experience with product ownership, business analysis, or application support.
• Strong SQL and database knowledge (Oracle/PL-SQL preferred).
• Linux/Unix administration, shell scripting, and log analysis.
• Windows service administration and troubleshooting.
• Data processing, reporting, monitoring, and performance analysis.
• Python scripting and automation.
• Terraform and Infrastructure as Code (IaC).
• CI/CD and DevOps practices.

Responsibilities

• Serve as the primary regional contact for traders and business stakeholders.
• Understand trading workflows, operational challenges, and business requirements.
• Analyze issues and identify solutions within existing platforms and processes.
• Define, prioritize, and refine development requirements and user stories.
• Collaborate closely with development teams throughout the delivery lifecycle.
• Contribute to product strategy and long-term roadmap planning.
• Coordinate with global teams to align business priorities and technology solutions.
• Provide incident management, root cause analysis, and production support.
• Drive process improvements, automation initiatives, and operational excellence.
• Act as an advocate for regional business needs within global product discussions.

Skills

Stakeholder management

Product ownership

Business analysis

Application support

SQL Oracle

Linux administration

Shell scripting

Log analysis

Windows services

Data processing

Reporting

Monitoring

Performance analysis

Python scripting

Automation

Terraform

IaC

CI/CD

DevOps practices

Job description

Project Description:

Our Customer is one of the world's largest investment management companies. Based in Southern California, our client manages close to $2 trillion in assets and is looking for a new partner to participate in a full scale upgrade of their technology.

The position will act as a regional representative and a bridge between traders, business stakeholders, and technology teams. The successful candidate will spend approximately 50% of their time supporting traders and resolving operational challenges, and 50% collaborating with development teams to deliver enhancements, define requirements, and drive the product roadmap.

Responsibilities:

• Serve as the primary regional contact for traders and business stakeholders.
• Understand trading workflows, operational challenges, and business requirements.
• Analyze issues and identify solutions within existing platforms and processes.
• Define, prioritize, and refine development requirements and user stories.
• Collaborate closely with development teams throughout the delivery lifecycle.
• Contribute to product strategy and long-term roadmap planning.
• Coordinate with global teams to align business priorities and technology solutions.
• Provide incident management, root cause analysis, and production support.
• Drive process improvements, automation initiatives, and operational excellence.
• Act as an advocate for regional business needs within global product discussions.

Mandatory Skills Description:

• At least 5-7 years of relevant working experience
• Strong stakeholder management and customer-facing communication skills.
• Experience with product ownership, business analysis, or application support.
• Strong SQL and database knowledge (Oracle/PL-SQL preferred).
• Linux/Unix administration, shell scripting, and log analysis.
• Windows service administration and troubleshooting.
• Data processing, reporting, monitoring, and performance analysis.
• Python scripting and automation.
• Terraform and Infrastructure as Code (IaC).
• CI/CD and DevOps practices.

Nice-to-Have Skills Description:

• Trading, commodities, energy, or financial systems support.
• Agile delivery methodologies and backlog management.
• Experience working with globally distributed teams.