Senior Analyst, Logistics

Tapestry (Coach/Kate Spade); Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Tapestry seeks a Senior Analyst, Logistics & Fulfillment to support Southeast Asia and Oceania, partnering with logistics providers, carriers, and fulfillment centers to ensure efficient movement of goods, strong service performance, and cost optimization. The role emphasizes data analytics, AI-driven insights, and continuous improvement through KPI monitoring, forecasting, and cost governance.

You will influence operations with fact-based recommendations and collaborate across cross-functional

Qualifications

• Strong analytical capability with the ability to interpret large operational datasets and translate findings into business recommendations.
• Advanced proficiency in Microsoft Excel, Power BI, and data visualization tools.
• Proficiency in leveraging AI-powered tools, including Microsoft Copilot and approved business AI solutions, to perform data analysis, identify trends, generate insights, and improve productivity.
• Ability to formulate effective prompts and utilize AI tools to accelerate root cause analysis, business reporting, and process improvement, and support decision-support.
• Understanding of transportation, warehousing, and inventory management, and service metrics.

Responsibilities

• Monitor inbound, outbound, inventory, returns, productivity, quality, and service KPIs.
• Drive logistics partners to investigate service gaps, identify root causes, and implement corrective actions.
• Provide early visibility of operational, capacity, cost, compliance, and business continuity risks.
• Analyze transportation, fulfillment, inventory, service, and cost performance using logistics provider and internal data.
• Transform operational data into actionable insights, identifying trends, risks, root causes, and improvement opportunities.
• Leverage AI and analytics tools to accelerate analysis, improve reporting efficiency, and support decision-making.
• Challenge data quality, reporting assumptions, and KPI methodologies to ensure accurate and meaningful performance measurement.
• Partner with logistics providers to enhance dashboards, reporting, and end-to-end supply chain visibility.
• Present clear, fact-based insights and recommendations to management.
• Track forecast accuracy by comparing demand, actual volumes, and available capacity.
• Support peak season planning across labor, space, and throughput requirements.
• Identify potential constraints and recommend mitigation actions.
• Validate warehouse, transportation, customs, and logistics charges against agreed rates and supporting documentation.
• Support accruals, cost reconciliation, invoice dispute resolution, and billing controls.
• Analyze cost drivers and identify optimization opportunities.
• Analyze end-to-end processes and recommend practical improvements.
• Support automation, systems enhancements, SOP development, and logistics projects.
• Track project milestones, risks, actions, and business benefits.
• Prepare operational reviews and performance scorecards for internal and external stakeholders.
• Coordinate issue resolution and follow‑up with logistics partners and cross‑functional teams.
• Communicate risks, insights, and required actions in a timely and effective manner.

Skills

Data analysis

AI tools

Excel

Power BI

Data visualization

Storytelling with data

Stakeholder influence

Supply chain metrics

Education

Bachelor's degree in Supply Chain/Logistics/Business/Analytics

Tools

Power BI

Microsoft Copilot

Job description

Explore the possibilities across our global house of brands.

Defined by inclusivity rather than exclusivity, Tapestry embraces the exploration of individuality and invests in helping you grow personally and professionally. Every individual in our global house has the opportunity to make an impact, learn and be part of our growing and unique story.

At Tapestry, we have the freedom to express ourselves and run with our best ideas across Coach and Kate Spade New York. We share a profound belief in both our individual and collective potential, and know that with hard work and dedication, anything is possible.

Primary Purpose: The Senior Analyst, Logistics & Fulfillment is responsible for supporting transportation, fulfillment center operations, and supply chain execution across Southeast Asia and Oceania. This role partners closely with internal stakeholders, logistics providers, carriers, and fulfillment centers to ensure the efficient movement of goods, strong service performance, inventory accuracy, and cost optimization.

The position plays a key role in driving operational excellence through data analysis, AI-enabled insights, performance management, process improvement initiatives, and cross-functional collaboration. The individual is expected to leverage data, automation, and emerging technologies to improve business outcomes and decision‑making.

The successful individual will leverage their proficiency to…

Operational Performance & Control

• Monitor inbound, outbound, inventory, returns, productivity, quality, and service KPIs.
• Drive logistics partners to investigate service gaps, identify root causes, and implement corrective actions.
• Provide early visibility of operational, capacity, cost, compliance, and business continuity risks.

Data Analytics & AI-Driven Insights

• Analyze transportation, fulfillment, inventory, service, and cost performance using logistics provider and internal data.
• Transform operational data into actionable insights, identifying trends, risks, root causes, and improvement opportunities.
• Leverage AI and analytics tools to accelerate analysis, improve reporting efficiency, and support decision‑making.
• Challenge data quality, reporting assumptions, and KPI methodologies to ensure accurate and meaningful performance measurement.
• Partner with logistics providers to enhance dashboards, reporting, and end-to-end supply chain visibility.
• Present clear, fact-based insights and recommendations to management.

Forecasting & Capacity Planning

• Track forecast accuracy by comparing demand, actual volumes, and available capacity.
• Support peak season planning across labor, space, and throughput requirements.
• Identify potential constraints and recommend mitigation actions.

Cost & Billing Governance

• Validate warehouse, transportation, customs, and logistics charges against agreed rates and supporting documentation.
• Support accruals, cost reconciliation, invoice dispute resolution, and billing controls.
• Analyze cost drivers and identify optimization opportunities.

Continuous Improvement & Project Support

• Analyze end-to-end processes and recommend practical improvements.
• Support automation, systems enhancements, SOP development, and logistics projects.
• Track project milestones, risks, actions, and business benefits.

Stakeholder & Vendor Management

• Prepare operational reviews and performance scorecards for internal and external stakeholders.
• Coordinate issue resolution and follow‑up with logistics partners and cross‑functional teams.
• Communicate risks, insights, and required actions in a timely and effective manner.

Technical Skills

• Strong analytical capability with the ability to interpret large operational datasets and translate findings into business recommendations.
• Advanced proficiency in Microsoft Excel, Power BI, and data visualization tools.
• Proficiency in leveraging AI‑powered tools, including Microsoft Copilot and approved business AI solutions, to perform data analysis, identify trends, generate insights, and improve productivity.
• Ability to formulate effective prompts and utilize AI tools to accelerate root cause analysis, business reporting, and process improvement, and support decision‑support.
• Understanding of transportation, warehousing, and inventory management, and service metrics.

Business Skills

• Ability to transform operational metrics into executive-level insights and recommendations.
• Strong storytelling skills with data, enabling stakeholders to understand business impacts rather than simply reviewing KPI results.
• Ability to influence logistics partners through fact‑based analysis and performance discussions.

The accomplished individual will possess

• Bachelor's degree in Supply Chain, Logistics, Business, Analytics, or a related discipline.
• Minimum 3 years of experience in logistics, fulfillment, warehouse operations, or supply chain management.
• Experience managing warehouse operators and third‑party logistics providers (3PLs) preferred.
• Experience in fashion, retai