Senior Administrative Associate

NTUC Health Co-operative Limited; Singapore; On-site; SGD 20,088 - 33,480; Full time

Job summary

NTUC Health Co-operative Limited in Singapore invites applications for a front desk receptionist role. You will handle incoming calls, direct inquiries, and assist visitors, staff and vendors in a service-focused manner.

The ideal candidate has at least an N level with good English, 1 year of customer service experience, and strong communication skills. Proficiency in Google Suite and MS Office, plus the ability to multi-task and adapt to team needs are essential.

Qualifications

• Min. 'N' Level with good pass in English.
• Min. 1-year related experience in customer service.
• Excellent communication skills both written and verbal.
• Proficiency in Google Suite and/or MS Office.
• Ability to multi-task.
• Proactive approach and flexibility to support team and colleagues when needed.

Responsibilities

• Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward.
• Provide directions and assistance to all internal and external customers by handling their requests and inquiries.
• Manning of triage: Exchange access cards for visitors, register new visitors, supervise ART swabbing when required.
• Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry.
• Coordinate and handle mail distribution, the flow of faxes, and courier services.
• Handle feedback from all channels and provide appropriate follow-up actions/ service recovery.
• Handling and receiving of delivery/parcels from vendors.
• Prepare weekly and monthly reports for transportation requests and visitation.

Skills

Customer service

Communication

Google Suite

MS Office

Multi-tasking

Proactive

Education

N Level with good pass in English

Tools

Google Suite

MS Office

Job description

NTUC Health Co-operative Limited (NTUC Health)is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic

Job Description

• Provide front desk reception duties covering incoming calls and directing calls to appropriate associates/ward
• Provide directions and assistance to all internal and external customers by handling their requests and inquiries
• Manning of triage:
  • Exchange access cards for visitors (Next-of-kins, vendors, etc)
  • Register new visitors, staff on Visitor Management System (VMS)
  • Supervise ART swabbing, when required
• Manage Nursing Home e-mailbox and forward to relevant parties, and reply general inquiry
• Co-ordinate and handle mail distribution, the flow of faxes, and courier services
• Handle feedback from all channels and provide appropriate follow-up actions/ service recovery
• Handling and receiving of delivery/parcels from vendors
• Monitor QuestLab collection of samples for testing
• Submission of claims for selected Nursing Home purchases (e.g. p-card or cash) via Visa Intellilink and HRMS respectively, including claims for staff welfare events
• Support the appointment booking for NOK visits
• Coordinate and prepare meeting room for internal/external training and meetings such as food and beverages, writing material, and set up meeting rooms
• Inform Housekeeping to clean up the meeting room after the event
• Update the staff phone directory if there are changes
• Upkeep of photocopy machine including calling vendor/ IT for repairs
• Assist with resident's pre-admission (pack welcome basket), admission & discharge process
• Arrange pickup timings for TCUs and liaise with Nursing on any special/ Adhoc arrangement
• Prepare weekly and monthly reports for transportation requests and visitation.
• Upkeep pantry and office supplies (e.g. copier paper, letterhead, envelopes, toner, stationeries) and requisite replenishment
• Upkeep and requisite dormitory supplies (e.g. shoe rack, uniform, ironing board/iron, bedsheet, towel, blanket, pillow, pail, clothes hanger)
• Any other duties as assigned

Job Description (Continued)

Qualification

• Min. ‘N' Level with good pass in English
• Min. 1-year related experience in customer service
• Excellent communication skills both written and verbal
• Proficiency in Google Suite and/or MS Office
• Ability to multi-task
• Proactive approach and flexibility to support team and colleagues when needed