Senior 3PL Operations & Warehouse Lead

TEMPSERV PTE. LTD.

Singapore

On-site

SGD 60,000 - 90,000

Full time

14 days+

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Job summary

TEMPSERV PTE. LTD. is seeking a capable Operations Supervisor for contract logistics.

You will oversee shift operations, enforce KPI targets, lead a high-performance team, and ensure timely delivery against SLA commitments across multiple client programs. The role demands advanced Excel proficiency (Power Query, macros), deep ERP/WMS navigation, and rigorous SOP/WI governance with strict version control. You will drive data quality, support system enhancements, and implement Lean/Kaizen

Qualifications

Advanced Microsoft Excel skills (Power Query, macros) and ability to navigate ERP/WMS platforms deeply.
Strong documentation skills for SOP drafting and compliance evidence gathering.
Demonstrated ability to supervise a team, deal with staff firmly but fairly, and maintain a high-performance shift culture
Diploma or Degree in Logistics, Supply Chain, Business, or Industrial Engineering.
3 to 5 years of relevant experience in contract logistics, shift supervision, or operational business support.
Exposure to Lean/Kaizen methodologies and basic continuous improvement tools.

Responsibilities

Supervise shift operations or act as a dedicated business support specialist to ensure the program meets delivery timelines, SLA tracking, and KPI expectations.
Coordinate day-to-day business support, acting as the WMS Super User to maintain data quality, resolve interface issues, and support system enhancements.
Maintain and update Standard Operating Procedures (SOPs) and Work Instructions (WIs) with strict version control.
Support start-ups, volume ramp-ups, and process change requests, including User Acceptance Testing (UAT) and hyper-care phases.
Take necessary disciplinary actions on staff and manage shift-level conflict resolution.
Perform complex WMS transactions, including inventory reversals, manual allocations, and cycle count adjustments with proper supporting documentation.
Own operational reporting workflows, automating daily/weekly performance reports using advanced Excel functions.