Security Systems & Operations Lead

TDCX; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

TDCX is seeking an experienced Security Systems Coordinator in Singapore to administer ACS, CCTV, VMS, and IDS, ensuring system integrity and ongoing operations. You will partner with IT, security teams, and on-site guards to manage access, alerts, and incidents across multiple sites.

Responsibilities include maintaining SOPs, conducting risk assessments, and leading incident investigations with a focus on ISO 27001, SOC 2 Physical Security, OSHA/WSH compliance.

Qualifications

• National ITE Certificate or Diploma in Facilities Management, Security Management, Engineering, or equivalent.
• Minimum of three (3) years of relevant experience, with 1–2 years in security systems management or coordination.
• Familiar with Access Control Systems (ACS) such as Lenel OnGuard, C•CURE, Genetec Synergis, Gallagher; CCTV and VMS experience.
• Strong technical writing skills for SOPs, post orders, and incident reports.

Responsibilities

• Administer, maintain, and audit ACS, CCTV, VMS, IDS, and Visitor Management Systems.
• Oversee preventive maintenance, health checks, and updates across security devices.
• Collaborate with IT and network teams to troubleshoot downtime and integration issues.
• Coordinate daily SOC operations, guard force monitoring, badge provisioning, and visitor access management.
• Manage access rights, badge issuance, revocation, and periodic reviews for staff, contractors, and visitors.
• Develop and maintain SOPs for security posts, roving patrols, and alarm response.
• Act as primary contact for real-time security alerts, alarms, medical emergencies, and facility incidents.
• Coordinate response with on-site guards, facility mgmt, and external emergency services.

Skills

Access Control Systems

CCTV

VMS

Security coordination

Technical writing

Education

Diploma/Certificate in Facilities/Security Mgmt/Engineering

Tools

Lenel OnGuard

C•CURE

Genetec Synergis

Gallagher

Job description

TDCX is seeking an experienced Security Systems Coordinator in Singapore to administer ACS, CCTV, VMS, and IDS, ensuring system integrity and ongoing operations. You will partner with IT, security teams, and on-site guards to manage access, alerts, and incidents across multiple sites.

Responsibilities include maintaining SOPs, conducting risk assessments, and leading incident investigations with a focus on ISO 27001, SOC 2 Physical Security, OSHA/WSH compliance.