Security Operations Manager – Site & Client Liaison

HENDERSON SECURITY SERVICES PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Henderson Security Services Pte. Ltd. in Singapore seeks an experienced security operations lead to manage day-to-day contract-site activities, ensuring compliance and delivering high-quality service. You will engage clients, supervise security teams, and coordinate training and drills to uphold safety and operational excellence.

The role requires coordinating site reports, rosters, recruitments, and investigations while maintaining professional client relations and service standards.

Qualifications

• Diploma or degree from a reputable institution.
• Commissioned Officers from the SAF or Senior Officers from the SPF are encouraged.
• Own vehicle with Class 3 driving license is an advantage.

Responsibilities

• Manage daily security operations and staff at contract sites to ensure high-quality service.
• Conduct security and safety risk assessments for assigned sites and mitigate potential threats.
• Investigate incidents and prepare After Action Reports (AAR) documenting findings and outcomes.
• Ensure compliance with site files and Police Licensing & Regulatory Department (PLRD) requirements.
• Monitor and enforce compliance of security personnel with headcount, appearance, licensing and code of conduct.
• Coordinate recruitment and onboarding of security personnel and oversee training.
• Prepare and submit monthly site reports to clients and coordinate document submissions for billing.
• Update weekly rosters and redeploy security personnel to prevent manpower shortfalls.
• Oversee training programs and organize drills to maintain vigilance and readiness.
• Handle workplace investigations, grievances, and disciplinary matters.

Skills

Class 3 driving license

Education

Diploma or Degree from reputable institutions

Job description

Henderson Security Services Pte. Ltd. in Singapore seeks an experienced security operations lead to manage day-to-day contract-site activities, ensuring compliance and delivering high-quality service. You will engage clients, supervise security teams, and coordinate training and drills to uphold safety and operational excellence.

The role requires coordinating site reports, rosters, recruitments, and investigations while maintaining professional client relations and service standards.