School Student Care Officer (Bedok)

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

BUSINESS EDGE PERSONNEL SERVICES PTE LTD is seeking a Student Care Officer to support youth engagement, befriending, mentoring and school-based activities at the Bedok location. You will monitor progress, plan activities and liaise with parents and teachers to ensure well-being outcomes.

The role requires at least 1 year of experience working with youths in school or community settings, and strong communication, empathy and resilience to handle sensitive cases with professionalism.

Qualifications

• Minimum 1 year of experience engaging or supporting youths in school or community settings.
• Preferred qualifications or certifications in youth work or related fields.
• Excellent communication and interpersonal skills with youths and adults.
• Ability to mentor students with emotional, social or well-being needs.
• Demonstrates emotional resilience and empathy.

Responsibilities

• Engage, befriend and mentor students with emotional, social or well-being issues.
• Plan and supervise engagement activities at the engagement centre.
• Co-plan after school engagement activities and run sessions.
• Liaise with parents or guardians on child’s progress and well-being.
• Identify suitable community partners and enroll students in programmes.
• Maintain accurate records of student interactions, progress and incidents.
• Follow safeguarding and emergency protocols and escalate concerns.
• Perform other student-related duties as assigned by management.

Skills

Communication skills

Interpersonal skills

Mentoring

Emotional resilience

Education

Youth work qualifications

Job description

Job Scope

• Student Engagement, Befriending & Mentoring: Engage, befriend and mentor students with emotional, social or well-being issues. Monitor and track progress of identified students towards the school’s desired outcomes.
• Activity Planning & Supervision at Engagement Centre: Plan and supervise activities to engage students at the engagement centre and organise school-wide activities, e.g. interest-based competitions.
• After School Engagement Activity Planning & Implementation: Co-plan after school engagement activities for identified students and run, facilitate and supervise the sessions.
• Parent Engagement: Liaise and communicate with parents or guardians of identified students on their child's progress, well-being and participation in support programmes, in collaboration with teachers and school management.
• Community Partnerships: Identify suitable community partners and enroll students in these community programmes.
• Record-Keeping and Documentation: Maintain accurate and timely records of student interactions, progress and incidents in accordance with school protocols.
• Safeguarding and Emergency Protocols: Follow the school's safeguarding and emergency protocols and elevate concerns regarding student safety or well-being to the appropriate school personnel in a timely manner.
• Confidentiality and Data Protection: Handle all student and family information with strict confidentiality and in compliance with relevant data protection obligations, including the Personal Data Protection Act (PDPA) and the school's data management policies. Personnel shall not disclose any student or family information to unauthorised parties.
• Adhoc Duties: Perform any other student related duties or school operation duties as assigned by the school management.

Requirements

• It is preferred to have relevant qualifications or certifications in youth work or related fields.
• Must have a minimum of 1 year of working experience engaging or supporting youths in a school, social service or community setting.
• Possesses good communication and interpersonal skills with youths and adults.
• Possesses effective strategies to engage, befriend and mentor students with emotional, social or well-being issues.
• Demonstrates emotional resilience and empathy, with the ability to build trust and rapport with vulnerable students while maintaining a caring and professional disposition.

Working Hours

Mondays to Fridays: 7:30am to 5.00pm, inclusive of a 30-minute lunch break

• The Student Care Officer's ending time on the day designated for after-school engagement activities will be 5:30pm. (tentatively scheduled to fall on Tuesdays, subjected to confirmation)

June School Holidays

• On Selected days. The payment will be pro-rated according to number of days worked by the Personnel. Working hours may vary according to the school’s needs and requirements. Service is not required on Saturdays, Sundays and gazetted public holidays and in the months of November and December.

Contract Period

1 Jan 2027 to 31 Oct 2027

Location

Bedok

EA License No.: 96C4864

Reg No.: R26159658 BRANN LEONG CHUN HOE