Scheme Compliance Director, APAC

Fiserv (ASPAC) Pte Ltd; Singapore; On-site; SGD 260,000 - 380,000; Full time

Job summary

Fiserv is seeking a Scheme Compliance Director for APAC to oversee card scheme compliance across Asia Pacific, guiding APAC business units in delivering and supporting scheme programs, processes, and procedures.

You will manage relationships with Schemes, lead communications on rule changes, support audits, and drive risk-based decisions across regional portfolios. This is a leadership role requiring 15+ years in payments and strong regulatory knowledge.

Qualifications

• 15+ years of experience in the Payments/Cards industry.
• In-depth knowledge of card scheme standards, processes, and regulations.
• Proven ability to support new product integration and market strategies.
• Experience handling regional and country operations.

Responsibilities

• Oversee card scheme rules and network/industry requirements across APAC.
• Engage and manage relationships with Schemes.
• Lead communication on scheme rule changes and mandates.
• Manage non-compliance issues and remediation plans.
• Coordinate waiver requests and escalation processes.
• Organize workshops and training between Fiserv and Schemes.
• Support audit processes and timely inquiries.
• Provide support for annual Scheme Releases with stakeholders.
• Attend network/industry meetings and follow up on tasks.

Skills

Payments industry experience

Card scheme knowledge

Regulatory understanding

Stakeholder collaboration

Problem solving

Job description

Calling all innovators - find your future at Fiserv.

We' re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Scheme Compliance Director, APAC

What does a successful Scheme Compliance Director do at Fiserv?

The Scheme Compliance Director will oversee all card scheme compliance matters in Asia pacific and lead the Scheme Compliance function in APAC. You will provide guidance to and collaborate with various levels in the APAC business units in delivering and effectively supporting scheme programs, processes, and procedures. You will ensure the product portfolios remain compliant with the scheme rules and regulations while at the same time help drive strategic risk-based decisions for the Business Units.

What You Will Do

• Manage Card Scheme rules and Network/Industry requirements across APAC.
• Engagement and effective relationship management with Schemes.
• Lead an effective communication process for stakeholders to understand scheme rule changes and new mandates.
• Manage non-compliance issues and collaborate with relevant functions for remediation plans.
• Manage waiver request and escalation process and for further negotiation.
• Organize workshops/training between Fiserv and Schemes as well as Network/Industry bodies.
• Support audit processes and provide timely responses to inquiries.
• Provide support and lead collaboration with stakeholders on annual Scheme Releases.
• Attend Network/Industry meetings and follow up on tasks.

What You Will Need To Have

• 15+ years of experience in the Payments/Cards industry.
• In-depth knowledge of Card Scheme standards, processes, and regulations.
• Demonstrated ability to support new product integration and market strategies.
• Proven track record in handling regional and country operations.
• Ability to handle complex problem-solving and decision-making.

What Would Be Great To Have

• Proven experience in managing scheme compliance in a large organization.
• Ability to effectively coordinate with various industry bodies and stakeholders.
• Prior experience with network partnership management.

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.