Satellite Engineer

ALPHATRON MARINE SYSTEMS PTE. LTD.; Singapore; On-site; SGD 42,000 - 64,000; Full time

Job summary

ALPHATRON MARINE SYSTEMS PTE. LTD. is seeking an organized administrator to support the Sales team in Singapore.

You will assist with customer registrations, service setups, SIM activations, and maintaining account records. The role includes handling quotations, order processing in Navision, and coordinating with internal teams and service providers to ensure timely delivery. You will manage the full order fulfilment lifecycle, monitor order status, and provide frontline technical support for

Qualifications

• Experience in administrative roles supporting sales teams.
• Proficient in processing quotations and orders.
• Familiarity with Navision/Microsoft Dynamics NAV or similar ERP systems.
• Strong communication and coordination with internal teams and customers.

Responsibilities

• Provide administrative and operational support to Sales Managers.
• Process customer inquiries via email, phone, and portals.
• Prepare and issue quotations per requirements.
• Maintain communication on order status, service updates and delivery timelines.
• Manage sales contracts and keep accurate records.
• Oversee order fulfilment from receipt to activation for hardware, airtime and connectivity.
• Create and close sales orders in Navision.
• Ensure orders and contracts are properly documented.
• Coordinate with internal departments and external providers for timely delivery.
• Track orders and resolve service delivery issues.
• Provide first-level technical support for connectivity issues.
• Escalate technical issues to manufacturers or service teams.
• Coordinate service attendance, installations and maintenance activities.

Skills

Administrative support

Customer communication

Sales coordination

Dynamics NAV

Order processing

Tools

Navision

Job description

• Provide administrative and operational support to Sales Managers, including customer account registration, service setup, SIM card activation, and account maintenance.
• Process customer inquiries and requests received via email, phone, and customer portals in a timely and professional manner.
• Prepare and issue quotations in accordance with customer requirements and company guidelines.
• Maintain regular communication with customers and keep them informed of order status, service updates, and delivery timelines.
• Manage sales contracts and maintain accurate records for new and existing customers.
• Manage the complete order fulfilment process from order receipt to service activation and completion for hardware, airtime, and connectivity solutions.
• Create, process, monitor, and close sales orders in Microsoft Dynamics NAV (Navision).
• Ensure all orders and contracts are accurately recorded and supported by the required documentation.
• Coordinate with internal departments and external service providers to ensure timely delivery and fulfilment.
• Track pending orders and proactively resolve issues that may impact service delivery.
• Provide first-level technical support and troubleshooting for connectivity-related issues.
• Escalate technical issues to the appropriate manufacturers, service providers, or technical teams as required.
• Coordinate service attendance, installations, maintenance activities, and customer support visits.
• Monitor vessel internet connectivity and proactively identify and escalation service interruptions or performance issues.
• Manage and monitor customer and service provider portals, including account setup, configuration, updates, and maintenance.
• Ensure customer information, service records, and configurations are accurate and up to date across all systems.
• Maintain accurate data and documentation within Microsoft Dynamics NAV (Navision) and other designated systems.
• Liaise with Supply Chain and Purchasing teams to ensure product availability and timely delivery.Maintain sales records, service inventories, and customer documentation.
• Maintain sales records, service inventories, and customer documentation.
• Prepare and generate sales, order status, and service performance reports as required.
• Ensure proper filing of documents and maintain accurate records in accordance with company procedures.
• Perform general office administrative duties.
• Support process improvement initiatives related to connectivity services and order management.
• Perform ad hoc duties and projects assigned by Management.