SAP S/4HANA Administrator & Business Process Support Specialist (Contract)

PMG Asia Pacific Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

PMG Asia Pacific Pte Ltd is seeking an experienced SAP S/4HANA Administrator & Business Process Support Specialist for a 1-year contract. You will administer SAP S/4HANA, support business processes across departments, and drive continuous improvements with end-user training.

The role requires hands-on SAP administration experience, strong problem-solving skills, and ability to work with vendors and internal stakeholders.

Qualifications

• 3-5 years of experience supporting SAP ERP systems, with at least 1-2 year on SAP S/4HANA.
• Hands-on experience in SAP administration and business user support.
• Knowledge of SAP S/4HANA architecture and functionality.
• Understanding of user roles and authorisation management.

Responsibilities

• Administer and maintain SAP S/4HANA applications and related systems.
• Monitor system performance, availability, and security.
• Manage user accounts, authorizations, and access controls.
• Coordinate with SAP vendors, consultants, and support partners on system issues and upgrades.
• Support system configuration, testing, patch management, and enhancements.
• Ensure data integrity and compliance with company policies.
• Maintain system documentation, procedures, and technical records.
• Support backup, recovery, and business continuity processes.
• Participate in SAP implementation, migration, integration, and enhancement projects.
• Provide first-level support to SAP users across Finance, Procurement, Sales & Project Enterprise, and integration functions.
• Investigate, troubleshoot, and resolve SAP and Integration-related issues promptly.
• Assist users in understanding and following SAP business processes and best practices.
• Analyse business requirements and recommend process improvements.
• Coordinate User Acceptance Testing (UAT) for system changes and enhancements.
• Develop and maintain process documentation, work instructions, and training materials.
• Conduct user training and refresher sessions.
• Monitor support tickets and requests, ensuring timely resolution.
• Perform root-cause analysis on recurring issues and work with stakeholders, consultants and SAP support to recommend permanent fixes rather than workarounds.
• Participate in digital transformation and automation initiatives.
• Generate system reports and dashboards to support business operations.
• Review workflows and recommend enhancements to increase efficiency and data accuracy.
• Support master data governance and data quality initiatives.

Skills

Problem-solving

Analytical skills

Communication skills

Stakeholder management

Training facilitation

Change management

Education

Bachelor's degree or Diploma in IT/CS/IS/Business/Accounting/Finance

SAP Certification in SAP S/4HANA

Tools

SAP S/4HANA

ERP systems

Data migration concepts

Job description

Position Summary

We are seeking an experienced SAP S/4HANA Administrator & Business Process Support Specialist (1 Year Contract, subject to renewal) who is responsible for the administration, maintenance, and support of the SAP S/4HANA system, ensuring system reliability, data integrity, and optimal performance. The role will also work closely with business users across departments to support process execution, troubleshoot issues, provide end-user training, drive continuous process improvements, and integration.

Job Responsibilities

1. SAP S/4HANA Administration

• Administer and maintain SAP S/4HANA applications and related systems.
• Monitor system performance, availability, and security.
• Manage user accounts, authorizations, and access controls.
• Coordinate with SAP vendors, consultants, and support partners on system issues and upgrades.
• Support system configuration, testing, patch management, and enhancements.
• Ensure data integrity and compliance with company policies.
• Maintain system documentation, procedures, and technical records.
• Support backup, recovery, and business continuity processes.
• Participate in SAP implementation, migration, integration, and enhancement projects.

2. Business Process Support

• Provide first-level support to SAP users across Finance, Procurement, Sales & Project Enterprise, and integration functions.
• Investigate, troubleshoot, and resolve SAP and Integration-related issues promptly.
• Assist users in understanding and following SAP business processes and best practices.
• Analyse business requirements and recommend process improvements.
• Coordinate User Acceptance Testing (UAT) for system changes and enhancements.
• Develop and maintain process documentation, work instructions, and training materials.
• Conduct user training and refresher sessions.
• Monitor support tickets and requests, ensuring timely resolution.

3. Process Improvement & Reporting

• Perform root-cause analysis on recurring issues and work with stakeholders, consultants and SAP support to recommend permanent fixes rather than workarounds.
• Participate in digital transformation and automation initiatives.
• Generate system reports and dashboards to support business operations.
• Review workflows and recommend enhancements to increase efficiency and data accuracy.
• Support master data governance and data quality initiatives.

Job Specifications

• 3-5 years of experience supporting SAP ERP systems, with at least 1-2 year on SAP S/4HANA.
• Knowledge of SAP S/4HANA architecture and functionality.

• Hands‑on experience in SAP administration and business user support.
• Understanding of user roles and authorisation management.
• Understanding of business process integration across departments.
• Understanding of system integration, interfaces, and data migration concepts.

• Good understanding of end‑to‑end business processes, including Project Enterprise, Sales and Distribution, Procurement and Purchasing, and Financial Accounting & Controlling.
• Basic knowledge of SAP reporting and data analysis.
• Experience working with external SAP consultants and vendors.
• Experience supporting multi‑country SAP environments.

• Strong problem‑solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Customer‑service oriented with strong stakeholder management capabilities.
• Ability to conduct user training and facilitate change management initiatives.

• Strong documentation skill.
• Proficient in written and verbal communication in English.

Qualifications

• SAP Certification in SAP S/4HANA is preferred.
• Bachelor's Degree or Diploma in Information Technology, Computer Science, Information Systems, Business Administration, Accounting, Finance or a related field.