SAP CS Functional Consultant — ECC EHP Upgrade & Support

2COMS Consulting Pvt. Ltd.; Singapore; On-site; SGD 84,000 - 95,000; Full time

Job summary

GTS Group is seeking an experienced SAP Customer Service (CS) Functional Consultant to support daily operations in the SAP ECC environment and lead the upcoming EHP Upgrade project. You will collaborate with cross-functional teams to ensure smooth SAP CS processes and reliable user support.

The role expects deep domain knowledge in Service Order and Notification Management, as well as extensive testing and validation skills to drive a successful upgrade and post-go-live stabilization.

Qualifications

• 8–10 years of hands-on SAP CS functional experience.
• Excellent knowledge of Service Order & Notification Management.
• Strong experience in Contract & Warranty processes.
• Good understanding of RRB and SD/FI integration.
• Proven experience in ECC EHP upgrades.
• Familiarity with custom objects (Exits, BADIs, Enhancements).
• Experience with ServiceNow / Remedy / Jira.
• Strong communication and documentation skills.

Responsibilities

• Provide L2/L3 support for SAP CS in the ECC environment.
• Support planning, testing, and validation for the EHP upgrade.
• Conduct impact analysis, regression testing, and UAT.
• Review custom developments (User Exits, BADIs, Enhancements, Interfaces).
• Support Service Orders, Notifications, Contracts, Warranties, Repairs.
• Collaborate with SD, MM, PM, FI teams for integrated issue resolution.
• Recommend system improvements and ensure process compliance.
• Provide post-upgrade support and user training.

Skills

SAP CS functional

Service Order Mgmt

Notification Mgmt

Contract & Warranty

ECC EHP upgrade

SD/FI integration

Testing & UAT

Documentation

Education

Bachelor's Degree in CS/Engineering

SAP CS/SD certification

S/4HANA migration exposure

Tools

ServiceNow

Remedy

Jira

Job description

GTS Group is seeking an experienced SAP Customer Service (CS) Functional Consultant to support daily operations in the SAP ECC environment and lead the upcoming EHP Upgrade project. You will collaborate with cross-functional teams to ensure smooth SAP CS processes and reliable user support.

The role expects deep domain knowledge in Service Order and Notification Management, as well as extensive testing and validation skills to drive a successful upgrade and post-go-live stabilization.