Salon Operations Lead — Guest Experience & Growth

TERRA LUXE PTE. LTD.; Singapore; On-site; SGD 60,000 - 85,000; Full time

Job summary

TERRA LUXE PTE. LTD. in Singapore is seeking an experienced Operations Manager to oversee the day-to-day operations of our premium hair salon, ensuring smooth, efficient and high-quality service delivery.

You will be responsible for salon operations, staff management, customer experience, business performance and operational development, driving improvements and maintaining high service standards. This role requires strong leadership, excellent communication, and the ability to thrive in a

Qualifications

• Minimum 5 years of relevant experience in salon, beauty, retail or service operations management.
• Strong leadership and team management skills.
• Experience managing daily business operations and staff.
• Good understanding of customer service and sales performance.
• Strong communication, organisational and problem-solving skills.
• Ability to work in a fast-paced salon environment.
• Experience in the hair and beauty industry will be an advantage.

Responsibilities

• Oversee the daily operations of the hair salon and ensure smooth workflow.
• Manage, supervise and coordinate salon staff and daily schedules.
• Monitor staff performance, service standards and productivity.
• Develop and implement operational procedures to improve efficiency.
• Maintain high standards of customer service and client experience.
• Monitor sales performance, service revenue and operational targets.
• Support staff training, development and performance management.
• Manage inventory, product usage and stock levels.
• Coordinate with suppliers and ensure adequate salon supplies.
• Handle customer feedback and resolve operational issues professionally.
• Assist in developing marketing and promotional initiatives to support business growth.
• Ensure compliance with company policies, workplace safety and salon operating standards.
• Analyse business performance and recommend improvements to management.

Skills

Leadership

Team Management

Customer Service

Sales Performance

Communication

Organizational Skills

Problem-Solving

Fast-paced Environment

Job description

TERRA LUXE PTE. LTD. in Singapore is seeking an experienced Operations Manager to oversee the day-to-day operations of our premium hair salon, ensuring smooth, efficient and high-quality service delivery.

You will be responsible for salon operations, staff management, customer experience, business performance and operational development, driving improvements and maintaining high service standards. This role requires strong leadership, excellent communication, and the ability to thrive in a