Salesforce Function Solution Lead

NCS Pte Ltd; Singapore; On-site; SGD 110,000 - 150,000; Full time

Job summary

NCS Pte Ltd is seeking an experienced Salesforce Functional Consultant in Singapore to drive functional design and successful Salesforce delivery. You will work with business stakeholders, product owners, architects, and development teams to ensure implementations align with business objectives and best practices.

Lead workshops, translate requirements into user stories, design end-to-end Salesforce solutions, mentor junior staff, manage sprints, and ensure smooth data migration, UAT, and

Qualifications

• 6–10+ years of IT consulting experience.
• 5–8+ years of Salesforce implementation experience.
• Experience leading end-to-end Salesforce projects.
• Experience with cross-functional teams and senior stakeholders.
• Experience in Agile delivery environments.

Responsibilities

• Lead requirement gathering workshops with business stakeholders.
• Translate business requirements into functional specifications and user stories.
• Design end-to-end Salesforce solutions using standard platform capabilities.
• Configure and develop solutions within PSS with hands-on expertise.
• Lead functional consultants and mentor junior team members.
• Manage sprint planning, backlog grooming, and prioritization.
• Support data migration, UAT, and production deployments.
• Ensure solution quality and Salesforce best practices.
• Facilitate stakeholder communication and provide project status updates.
• Drive user adoption through training and change management.

Skills

Sales Cloud

Service Cloud

Experience Cloud

Salesforce Platform

Public Sector Solutions

Business process analysis

User stories

Agile/Scrum

BPMN

Data migration

REST APIs

Security and sharing

UAT planning

Tools

REST APIs

Middleware

Data migration tools

Salesforce Declarative Configuration

Job description

NCS is a leading AI Tech Services company. With a15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking an experienced Salesforce Functional Consultant to drive the functional design and successful delivery of Salesforce solutions. The ideal candidate will work closely with business stakeholders, product owners, technical architects, and development teams to ensure Salesforce implementations align with business objectives and industry best practices.

What will you do:

• Lead requirement gathering workshops with business stakeholders.
• Analyze current business processes and identify opportunities for improvement.
• Translate business requirements into functional specifications and user stories.
• Design end-to-end Salesforce solutions using standard platform capabilities.
• Collaborate with Solution Architects and Technical Leads on solution design.
• Configure and develop solutions within PSS (Public Sector Solutions) with hands-on expertise
• Lead functional consultants and mentor junior team members.
• Manage sprint planning, backlog grooming, and requirement prioritization.
• Support system integration, data migration, and user acceptance testing (UAT).
• Ensure solution quality and adherence to Salesforce best practices.
• Facilitate stakeholder communication and provide project status updates.
• Drive user adoption through training and change management activities.
• Support production deployments and post-go-live stabilization.

The ideal candidate should possess:

Strong knowledge of:

• Public Sector Solutions (PSS)
• Sales Cloud
• Service Cloud
• Experience Cloud
• Salesforce Platform
• Business process analysis
• Requirement elicitation and documentation
• Agile/Scrum methodologies
• User story writing
• Process mapping (BPMN)
• Salesforce declarative configuration
• Data migration concepts
• Integration fundamentals (RESTAPIs, middleware)
• Security and sharing model understanding
• UAT planning and execution

Required Experience:

• 6–10+ years of IT consulting experience.
• 5–8+ years of Salesforce implementation experience.
• Experience leading end-to-end Salesforce implementation projects.
• Experience working with cross-functional teams and senior business stakeholders.
• Experience in Agile delivery environments.

Preferred Certifications:

• Salesforce Certified Administrator
• Salesforce Business Analyst
• Salesforce Platform App Builder
• Salesforce Sales Cloud Consultant
• Salesforce Service Cloud Consultant
• Experience Cloud Consultant (preferred)
• Platform Strategy Designer (preferred)

Leadership Responsibilities:

• Lead functional workstreams.
• Review functional designs and solution documents.
• Coordinate with technical teams and architects.
• Manage stakeholder expectations.
• Identify project risks and recommend mitigation plans.
• Ensure timely delivery of project milestones.

We are driven by our AEIOU beliefs—Adventure, Excellence, Integrity, Ownership, and Unity—and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.