Sales Support Specialist

Viasat; Singapore; On-site; SGD 33,000 - 54,000; Full time

Job summary

Viasat in Hong Kong is seeking a Customer Operations Administrator to support daily admin, commercial, and operations tasks that help win, grow, and maintain business with direct and indirect customers.

You will build relationships, handle pricing and subscription inquiries, create and ship equipment orders, manage subscriptions and VAS orders, onboard new customers, maintain master data across systems, and ensure governance throughout the lifecycle.

Qualifications

• 2+ years of experience in similar or comparable roles preferred.
• Fresh graduate welcome.
• Fluent in English, Mandarin and Cantonese.

Responsibilities

• Build sustainable relationships with customers and internal stakeholders.
• Assist customers with questions related to pricing, equipment, and subscriptions.
• Create and manage customer orders for approval and shipping of equipment.
• Manage customer subscriptions and Value-Added Services (VAS) orders within our tooling.
• Create new customer accounts as part of the onboarding process.
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce and CMD.
• Uphold and follow governance and compliance processes through the order handling and customer life cycle.

Skills

Interpersonal skills

Autonomy

Prioritisation

Team player

SAP

Salesforce.com

ServiceNow

MS Office

English

Mandarin

Cantonese

Tools

SAP

Salesforce.com

ServiceNow

MS Office

Job description

About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

This role will help to deliver the day-to-day administrative, commercial, and operational support needed to win, grow, and maintain business to the direct and indirect business.

The day-to-day

• Build sustainable relationships with customers and internal stakeholders
• Assist customers with questions related to pricing, equipment, and subscriptions
• Create and manage customer orders for approval and shipping of equipment
• Manages customer subscriptions and Value-Added Services (VAS) orders within our tooling
• Create new customers accounts as part of the onboarding process
• Maintain Customer Master Data (CMD) across are different systems including ServiceNow, Salesforce
  and CMD
• Uphold and follow all governance and compliance processes though the order handling and customer
  life cycle

What you'll need

• Take a minimalist approach to requirements to encourage a wider applicant pool and more accurate candidate suggestions from iCIMS Applied Intelligence, which connects resumes to reqs in real-time based on information from these three sections.
• Requirements should describe the immediate, base-level experience needed for the role and nothing more.
• The less prescriptive we are, the more flexible our hiring decision can be.
• Requirements should be measurable. Soft skills belong in Preferences.

What will help you on the job

• 2+ years of experience in similar or comparable roles is preferred
• Fresh graduate is welcome
• Excellent interpersonal skills
• Experience of SAP, Salesforce.com and ServiceNow
• Proficient with MS Office, Excel, PowerPoint, Outlook etc
• Organised and diligent, committed to seeing activities and processes through
• Experience of prioritising work to satisfy competing priorities
• Ability to work autonomously and with a flexible, great teammate mentality
• Fluent in English, Mandarine and Cantonese
• Must have a valid HK ID/ work permit to work in HK

EEO Statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.