Sales Support Representative

Kaplan Singapore; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Kaplan Singapore is seeking a proactive Executive, Sales Support to provide operational and administrative support to the Domestic Recruitment team. You will help ensure smooth sales operations, support student enrolment processes, maintain data accuracy, and coordinate events that enhance the student experience.

In this fast-paced role you will collaborate across teams, manage intake and reporting, coordinate campaigns in Salesforce, and assist with weekend recruitment and marketing events.

Qualifications

• Diploma or Degree in Business Administration or a related discipline.
• Strong organisational and multitasking skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Able to work independently while collaborating effectively with cross-functional teams.
• Willing to support weekend recruitment and marketing events when required.

Responsibilities

• Support sales operations, including intake setup and finance handover.
• Prepare bi-weekly sales reports and periodic upgrader/referral reports.
• Process refunds, credit notes and other sales admin requests.
• Coordinate website updates, schedule previews and fee amendments.
• Maintain Salesforce records and assist with events and campaigns.
• Support weekend recruitment and marketing events when required.

Skills

Multitasking

Attention to detail

Organizational skills

Communication skills

Independent working

Team collaboration

Education

Diploma or Degree in Business Administration or related discipline

Tools

Microsoft Office

Excel

PowerPoint

Salesforce

Job description

We are looking for a proactive and detail-oriented Executive, Sales Support to provide operational and administrative support to our Domestic Recruitment team. This role plays a key part in ensuring smooth sales operations, supporting student enrolment processes, maintaining data accuracy, and coordinating events that enhance the student experience.

If you enjoy working in a fast-paced environment, collaborating across teams, and keeping operations running efficiently, we'd love to hear from you.

Key Responsibilities:

• Manage intake setup and finance handover processes.
• Prepare and submit bi-weekly sales reports and periodic upgrader and referral reports.
• Process refunds, credit notes and other sales administration requests.
• Coordinate website updates, including preview schedules, course information and fee amendments.
• Manage SMS and email campaigns, including opt-out requests in Salesforce.
• Maintain standard operating procedures (SOPs) and support continuous process improvements.
• Coordinate assigned IT-related projects and follow up with stakeholders.
• Maintain inventory records for marketing collaterals and promotional items.
• Support ad hoc operational projects assigned by the management team.

Student Support

• Issue promotional vouchers and welcome packs to eligible students.
• Ensure enrolment and finance documentation is complete and audit compliant.
• Prepare bridging letters and support Murdoch University administrative processes, including student photo submissions and offshore documentation.

Events & Logistics

• Support the planning and execution of Open Houses, Preview Sessions, University Fairs and Graduation ceremonies.
• Coordinate event logistics, marketing materials and promotional collateral.
• Provide operational support during weekend events when required.

Reporting & Coordination

• Prepare sales and operational reports to support business planning.
• Work closely with Sales, Finance, Marketing, ERO and partner universities to ensure smooth operational processes.
• Maintain accurate records within Salesforce and other internal systems.
• Be part of one of Singapore's leading private education institutions.
• Work with a collaborative and supportive team.
• Opportunity to contribute to student success and business growth.
• Dynamic environment with opportunities to improve processes and lead operational initiatives.

Qualifications:

Academic & Professional Qualification

• Diploma or Degree in Business Administration or a related discipline.
• Strong organisational and multitasking skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Able to work independently while collaborating effectively with cross-functional teams.
• Willing to support weekend recruitment and marketing events when required.

Work Experience

• Experience in sales support, administration, customer service or operations.
• Proficient in Microsoft Office, especially Excel and Powerpoint
• Prior experience using Salesforce or other relevant CRM system will be an advantage.

Other Information:

• Working Hours: Monday to Friday, 9am to 6pm.