Sales Support Executive

NOVAH PTE.LTD.; Singapore; On-site; SGD 33,000 - 56,000; Full time

Job summary

NOVAH PTE.LTD. is seeking a proactive Sales Administrator to support the Sales and Project Management teams in managing sales orders, coordinating with the factory, and ensuring smooth order processing and delivery.

The role acts as a key liaison among the Sales Team, Factory, and Project Management Team, emphasizing accuracy and timeliness in documentation and schedules. The successful candidate will be meticulous, responsive, and comfortable working in a fast-paced, project-based environment,

Qualifications

• Experience in sales administration or order processing.
• Good organisational and multitasking abilities.
• Proficient in MS Office and able to liaise with overseas factory.
• Proactive and independent worker.
• Fluent in English and Mandarin.

Responsibilities

• Provide daily administrative and coordination support to the sales team.
• Process sales orders and coordinate with the factory to ensure accuracy and timely order confirmation.
• Liaise with the factory on product specifications, pricing, production schedules and delivery timelines.
• Prepare invoices, delivery orders and other sales-related documents.
• Coordinate closely with sales and project teams to ensure smooth order processing, delivery and installation.
• Monitor order status and follow up on production and shipment schedules.
• Attend to customer enquiries and assist the sales team with product and order information.
• Communicate effectively with internal departments, suppliers and customers.
• Perform other ad hoc administrative duties as assigned.

Skills

Sales coordination

Attention to detail

Multitasking

Communication skills

Bilingual English/ Mandarin

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About the role

We are looking for a proactive, organised, and detail-oriented Sales Administrator to support our Sales and Project Management teams in managing sales orders, coordinating with our factory, and ensuring smooth order processing and delivery. This role serves as a key coordination point between the Sales Team, Factory, and Project Management Team, ensuring orders are accurately processed, production schedules are closely monitored, and documentation is properly maintained. The ideal candidate is meticulous, responsive, and comfortable working in a fast-paced, project-based business environment.

Key Responsibilities

• Provide daily administrative and coordination support to the sales team.
• Process sales orders and coordinate with the factory to ensure accuracy and timely order confirmation.
• Liaise with the factory on product specifications, pricing, production schedules and delivery timelines.
• Prepare invoices, delivery orders and other sales-related documents.
• Coordinate closely with sales and project teams to ensure smooth order processing, delivery and installation.
• Monitor order status and follow up on production and shipment schedules.
• Attend to customer enquiries and assist the sales team with product and order information.
• Communicate effectively with internal departments, suppliers and customers.
• Perform other ad hoc administrative duties as assigned.

Job Requirements

• Preferably with experience in sales administration, sales coordination or order processing.
• Proficient in Microsoft Excel, Word and Outlook.
• Good organisational skills, attention to detail and ability to multitask.
• Good communication and coordination skills.
• Able to communicate in English and Mandarin to liaise with overseas factory counterparts.
• Experience in furniture, manufacturing or project-based industries is an advantage.
• Responsible, proactive and able to work independently.

Key Performance Expectations

• Accurate and timely processing of sales and factory orders.
• Prompt follow-up and confirmation of factory production schedules.
• Minimal order errors, discrepancies, and missing documentation.
• Timely preparation of sales invoices and related documentation.
• Effective communication and coordination across Sales, Factory, and Project Management.
• Consistent maintenance of accurate order tracking and records.

What We Offer

• Opportunity to be part of a growing international commercial furniture company.
• Exposure to B2B projects, manufacturing operations, and project coordination.
• Collaborative working environment with Sales, Project Management, and overseas factory teams.
• Opportunities to contribute to process improvement, standardisation, and operational efficiency.