Sales Support Engineer / Service Engineer

INTELLIPRO SINGAPORE PTE. LTD.; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

INTELLIPRO SINGAPORE PTE. LTD.

is seeking a Sales Support Engineer / Service Engineer to join our team, supporting key customer accounts, addressing technical requirements, and driving business growth in a dynamic manufacturing setting. You will manage quotations, pricing, contracts, and sales support; build strong customer relationships; coordinate projects from prototype to mass production, delivery, after-sales service and EOL.

Qualifications

• Experience in sales support or service engineering.
• Ability to manage multiple priorities.
• Work effectively in a fast-paced manufacturing environment.

Responsibilities

• Manage key customer accounts, including quotations, pricing, contracts, and sales support.
• Build strong customer relationships and be the key contact for technical, delivery, quality, and service matters.
• Coordinate projects from prototype/NPI through mass production, delivery, after-sales support, and End-of-Life (EOL).
• Work closely with Engineering, Manufacturing, Quality, and Operations teams to resolve customer and technical issues.
• Handle customer complaints, warranty/returns, troubleshooting, and corrective actions.
• Monitor customer orders and delivery schedules, ensuring timely follow-up.
• Identify new business opportunities and support commercial discussions.
• Conduct customer visits and attend relevant trade shows.
• Prepare regular reports on sales, customer issues, and business opportunities.

Skills

Sales support

Service engineering

Multitasking

Fast-paced environment

Education

Diploma or higher in Engineering (Electrical/Electronics)

Job description

Job Summary

We are looking for a Sales Support Engineer / Service Engineer to join our team and support key customer accounts, technical requirements, and business growth.

Responsibilities

• Manage key customer accounts, including quotations, pricing, contracts, and sales support.
• Build strong customer relationships and be the key contact for technical, delivery, quality, and service matters.
• Coordinate projects from prototype/NPI through mass production, delivery, after-sales support, and End-of-Life (EOL).
• Work closely with Engineering, Manufacturing, Quality, and Operations teams to resolve customer and technical issues.
• Handle customer complaints, warranty/returns, troubleshooting, and corrective actions.
• Monitor customer orders and delivery schedules, ensuring timely follow-up.
• Identify new business opportunities and support commercial discussions.
• Conduct customer visits and attend relevant trade shows.
• Prepare regular reports on sales, customer issues, and business opportunities.

Required competencies and certifications

• Diploma or higher in Engineering (Electrical/Electronics).
• Experience in sales support or service engineering.
• Ability to manage multiple priorities.
• Work effectively in a fast-paced manufacturing environment.

Other Information

• EA Reg No.: R1106634
• License No. 22C1076