Sales Promoter

MAISON 21G; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Maison 21G at Changi Airport seeks a Sales Promoter to warmly welcome international travelers and guide them through bespoke perfume creations at duty-free counters.

You will build personal connections, understand fragrance desires, and transform purchases into luxury experiences while maintaining premium counter standards.

Qualifications

• Minimum 2 years of experience in beauty, fashion, luxury retail, F&B, or hospitality.
• Proven ability to sell, upsell and meet targets.
• Excellent communication and interpersonal skills.
• Strong team spirit with a proactive mindset.
• Ability to stand for long hours and work rotating shifts, weekends, and public holidays.

Responsibilities

• Welcome and engage international travelers with warmth and elegance.
• Understand customers’ personality and lifestyle to uncover olfactive desires.
• Guide clients through bespoke perfume creations.
• Transform a duty-free purchase into a personalized luxury experience.
• Cross-sell and upsell perfumes, discovery sets, and 100ml options.
• Maintain counter standards aligned with Maison 21G’s luxury DNA.

Skills

Sales experience

Customer service

Communication skills

Team spirit

Attention to detail

Luxury retail passion

Job description

Where Luxury Meets Creation. Where Travel Meets Identity.

Maison 21G is the world’s first collaborative creative perfumery house for the luxury-lifestyle generation. We believe fragrance is not a product—it is a personal signature. Through sustainable, haute couture, natural ingredients and an immersive creation experience, we empower each individual to design a scent that truly belongs to them, whether in our elegant boutiques or through our global digital platforms.

As we expand our presence at Changi Airport, we are seeking an experienced, charismatic, and performance-driven Sales Promoter to join our duty-free counters.

Your Mission

You are an ambassador of Maison 21G—part storyteller, part consultant, part creator.

At our airport counters, you will:

• Welcome and engage international travelers with warmth, confidence, and elegance
• Understand each customer’s personality, mood, and lifestyle to uncover their olfactive desires
• Guide clients through our bespoke perfume best creations
• Transform a duty-free purchase into a meaningful, personalized luxury experience
• Cross-sell and upsell across perfumes, discovery sets, dual crayon, 100ml.
• Consistently achieve and exceed realistic sales targets in a high-traffic environment
• Maintain impeccable counter standards aligned with Maison 21G’s luxury DNA
• Follow stock management, replenishment, and operational procedures with Shilla

Who You Are

• A natural seller with a genuine love for people, storytelling, and luxury experiences
• Passionate about fragrance, beauty, fashion, hospitality, or premium lifestyle brands
• Curious, eager to learn, and excited to be trained as a Scent Designer
• Confident, articulate, and comfortable engaging with an international clientele
• Detail-oriented, service-driven, and emotionally intelligent
• Resilient and energized by fast-paced airport retail environments

Requirements

• Minimum 2 years of experience in beauty, fashion, luxury retail, F&B, or hospitality
• Proven ability to sell, upsell, and perform against targets
• Excellent communication and interpersonal skills
• Strong team spirit with a positive, proactive mindset
• High attention to detail and service excellence
• Flexibility to work rotating shifts, weekends, and public holidays
• Able to stand for long hours

Why Join Maison 21G?

• Work within a fast-growing international luxury brand
• Gain exposure to global travelers and premium clientele
• Be part of a Maison that values creativity, sustainability, and individuality