Sales & Operations Manager

Edmund Tie & Company (SEA) Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Edmund Tie & Company (SEA) Pte Ltd is seeking a versatile professional to oversee daily property operations and drive corporate sales within a serviced apartment context in Singapore. You will manage housekeeping, maintenance, front office, and guest satisfaction while actively pursuing accounts and long-stay bookings.

The role requires a track record in hospitality operations and sales, strong leadership and relationship-building skills, and the ability to juggle operational and

Qualifications

• Experience in both operations and sales within hospitality, preferably serviced apartments.
• Strong track record in corporate sales or account management.
• Knowledge of OTAs and inventory management systems.
• Understanding of property operations and guest service standards.
• Strong leadership, communication, and interpersonal skills.
• Ability to multitask and manage both operational and sales priorities.
• Diploma/Degree in Hospitality, Business, or related field preferred.

Responsibilities

• Oversee daily property operations: housekeeping, maintenance, security, front office.
• Ensure high standards of cleanliness, service, and guest satisfaction.
• Inspect apartments, public areas, and facilities.
• Manage arrivals and departures for seamless guest experiences.
• Monitor budgets, costs, and inventory for efficiency.
• Liaise with vendors and contractors to ensure service quality.
• Handle guest feedback and resolve issues promptly.
• Prepare operational reports on occupancy, maintenance and service performance.
• Drive revenue through active sales incl. cold calling, client visits and corporate outreach.
• Develop/manage corporate accounts to increase occupancy and long-stay bookings.
• Build relationships with clients, partners, agencies.
• Respond to booking inquiries, negotiate rates, prepare contracts, secure confirmations.
• Work with OTAs and distribution channels to optimise visibility and revenue.
• Monitor market trends and competitors to identify growth opportunities.

Skills

Operations management

Leadership

Client relationship management

Sales & business development

Multitasking

Education

Diploma/ Degree in Hospitality or Business

Tools

OTAs platforms

Inventory management systems

Job description

Key Responsibilities

Operations Management

• Oversee daily operations of the property, including housekeeping, maintenance, security, and front office functions
• Ensure smooth and efficient operations with high standards of cleanliness, service, and guest satisfaction
• Conduct regular inspections of apartments, public areas, and facilities
• Manage arrivals and departures, ensuring seamless guest experience
• Monitor budgets, operating costs, and inventory to maintain efficiency
• Liaise with vendors and contractors to ensure service quality and timely support
• Handle guest feedback and resolve issues promptly
• Prepare operational reports including occupancy, maintenance, and service performance

Sales & Business Development

• Drive revenue growth through active sales efforts including cold calling, client visits, and corporate outreach
• Identify, develop, and manage corporate accounts to increase occupancy and long-stay bookings
• Build and maintain strong relationships with clients, partners, and agencies
• Respond to booking inquiries, negotiate rates, prepare contracts, and secure confirmations
• Work closely with OTAs and distribution channels to optimise visibility and revenue
• Monitor market trends and competitors to identify opportunities for growth

Requirements:

• Proven experience in both operations and sales within hospitality, preferably serviced apartments
• Strong track record in corporate sales, business development, or account management
• Knowledge of online travel agencies (OTAs) and inventory management systems
• Good understanding of property operations and guest service standards
• Strong leadership, communication, and interpersonal skills
• Ability to multitask and manage both operational and sales priorities
• Diploma/Degree in Hospitality, Business, or related field preferred