SALES MANAGER

CORENE NAIL SPA PTE. LTD.; Singapore; On-site; SGD 72,000 - 108,000; Full time

Job summary

CORENE NAIL SPA PTE. LTD. in Singapore seeks a Salon Operations Manager to oversee day-to-day activities, supervise nail technicians and CS staff, and ensure efficient service delivery in a fast-paced environment.

You will drive service quality, hygiene standards, recruitment and training, monitor revenue and costs, and build long-term client relationships with VIP customers, while maintaining a positive work culture.

Qualifications

• Minimum Associate Degree (Diploma) in any field.
• 5–8 years of professional manicure/pedicure experience with supervisory/managerial background.
• Demonstrated expertise in professional nail care services and advanced techniques.
• Strong track record in customer service and client relationship management.
• Experience leading salon teams and managing operations, staff performance, and business objectives.

Responsibilities

• Oversee day-to-day salon operations to ensure smooth and efficient business activities.
• Maintain high standards of manicure and pedicure services across all service teams.
• Monitor service quality, hygiene, and health & safety compliance.
• Manage salon schedules, staffing requirements, and operational workflows.
• Ensure facilities, equipment, and tools are maintained and sanitized.

Skills

Team leadership

Staff supervision

Operational planning

Budget awareness

Customer service

Performance management

Staff development

Operations reporting

Business development

Customer engagement

Education

Associate Degree/Diploma

Job description

1. Job descriptions:

• Oversee the day-to-day operations of the nail salon to ensure smooth and efficient business activities.
• Maintain high standards of manicure and pedicure services across all service teams.
• Monitor service quality, hygiene practices, and compliance with health and safety regulations.
• Manage salon schedules, staffing requirements, and operational workflows.
• Ensure salon facilities, equipment, and tools are properly maintained and sanitized.
• Lead, supervise, and mentor nail technicians and customer service personnel.
• Conduct performance evaluations and provide coaching to improve service quality and productivity.
• Support recruitment, onboarding, and training of salon employees.
• Foster a positive, professional, and customer-focused work culture.
• Deliver exceptional customer service and ensure high levels of client satisfaction.
• Handle customer inquiries, concerns, and complaints professionally and effectively.
• Develop strategies to enhance customer retention and loyalty.
• Build strong relationships with VIP and returning clients.
• Monitor salon revenue, profitability, and operational expenses.
• Achieve sales and business performance targets established by management.
• Identify opportunities to increase revenue through service enhancements and customer engagement initiatives.
• Prepare operational reports and provide recommendations for business improvement.
• Ensure consistent implementation of salon service standards and procedures.
• Stay informed of industry developments, trends, and innovations in nail care services.
• Continuously improve service offerings and customer experience initiatives

2. Job requirements:

• Minimum Associate Degree (Diploma) in any field.
• Minimum 5-8 years of professional experience in manicure and pedicure services, with proven experience in a supervisory or managerial capacity.
• Demonstrated expertise in professional nail care services, including advanced manicure and pedicure techniques.
• Strong track record of delivering outstanding customer service and managing client relationships.
• Experience leading and developing salon or beauty service teams.
• Proven ability to manage salon operations, staff performance, and business objectives.
• Strong problem-solving and decision-making abilities.
• Excellent verbal and written communication skills.
• Strong understanding of hygiene, sanitation, and service quality standards within the beauty industry.
• Ability to work in a fast-paced customer service environment.

3. Skills required

• Team leadership and staff supervision
• Performance management and employee development
• Operational planning and execution
• Business performance monitoring
• Beauty service quality assurance
• Customer Service Skills
• Budget awareness and cost control
• Operational reporting and analysis
• Business development and customer engagement initiatives
• High level of accountability and integrity
• Positive attitude and proactive approach
• Ability to motivate and inspire team members