Salon Manager

TINHILL OFFICIAL PTE. LTD.; Singapore; On-site; SGD 48,000 - 78,000; Full time

Job summary

TINHILL OFFICIAL PTE. LTD. is seeking an experienced Salon Manager to oversee daily operations, lead a creative team, and drive business growth. You will ensure exceptional client experiences, manage staff, optimize sales, and uphold high standards across the salon.

Key responsibilities include recruitment and training, rostering, KPI setting, and maintaining top-tier service. The role requires strong leadership and a commitment to cleanliness, safety, and customer satisfaction.

Qualifications

• 3+ years in the beauty/hair industry preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Basic understanding of salon sales metrics, inventory management, and POS/booking software.
• Customer-centric with passion for high-end service and client retention.
• Flexibility to work retail hours, including weekends and public holidays.

Responsibilities

• Lead and mentor salon staff; recruit, onboard, train, and supervise staff.
• Create monthly rosters and manage shift schedules and leave requests.
• Set KPIs and conduct performance reviews to drive growth.
• Drive guest experience by maintaining a clean, organized, and welcoming salon.
• Oversee daily operations, manage bookings, walk-ins, and floor management.
• Monitor hygiene, safety, and sanitation across all stations.
• Manage daily cash, sales reconciliation, and petty cash logs.
• Oversee inventory and stock takes for professional back-bar and retail items.
• Collaborate on promotions, seasonal offers, and client loyalty programs.

Skills

Leadership

Customer service

Business acumen

POS/booking software

Staf management

Tools

POS/booking software

Job description

We are seeking an experienced, high-energy Salon Manager to oversee daily operations, lead our creative team, and drive business growth. You will be responsible for delivering exceptional client experiences, managing salon staff, optimizing sales, and ensuring seamless operational standards.

Key Responsibilities

1. Leadership & Team Management
   
   
   
   • Recruit, onboard, train, and mentor salon staff (stylists, assistants, and receptionists).
   
   
   • Build monthly work rosters, manage shift schedules, and process leave requests in compliance with local labor guidelines.
   
   
   • Set performance KPIs for staff and conduct regular performance reviews to foster career growth.
   
   
   • Motivate team members to achieve personal and salon retail/service sales targets.
   
   
   
   


2. Salon Operations & Customer Experience
   
   
   
   • Oversee day-to-day salon operations to maintain a clean, organized, and welcoming environment.
   
   
   • Address and resolve customer feedback or complaints promptly with professionalism and grace.
   
   
   • Monitor appointment booking systems, walk-ins, and floor management to minimize wait times.
   
   
   • Maintain strict hygiene, safety, and sanitation standards across all stations.
   
   
   
   


3. Financial & Retail Management
   
   
   
   • Manage daily cash registers, end-of-day sales settlements, and petty cash logs.
   
   
   • Monitor and manage inventory levels for both professional back-bar products and retail items.
   
   
   • Place stock orders, conduct monthly stock takes, and minimize product wastage.
   
   
   • Collaborate with management to implement promotional campaigns, seasonal offers, and client loyalty programs.
   
   
   
   

Requirements & Qualifications

• Experience: Proven experience as a Salon Manager, Assistant Manager, or Senior Stylist looking to step into management (3+ years in the beauty/hair industry preferred).


• Leadership Skills: Strong interpersonal, communication, and conflict-resolution skills.


• Business Acumen: Basic understanding of salon sales metrics, inventory management, and POS/booking software.


• Customer-Centric: Passionate about high-end service standards and client retention.


• Flexibility: Comfortable working retail hours, including weekends and public holidays.