Sales Executive (Tour Apprentice)

EU HOLIDAYS PTE. LTD.; Singapore; On-site; SGD 35,712 - 58,032; Full time

Job summary

EU Holidays Pte. Ltd. is seeking a passionate Sales Executive in Singapore who will be the first point of contact for clients. The role focuses on delivering excellent service before, during, and after travel experiences, while promoting packages and upselling to meet customer needs.

You will handle inquiries, manage bookings, coordinate with suppliers, and build long‑term relationships with customers to drive loyalty and repeat business.

Qualifications

• Minimum GCE ‘O’ Level / Diploma or equivalent qualification or equivalent work experience.
• Strong communication and interpersonal skills.
• Proven ability or interest in sales and achieving targets.
• Customer-focused, proactive, and able to work under pressure.
• Proficient in Microsoft Office and comfortable with booking systems.

Responsibilities

• Respond promptly to inquiries via phone, email, live chat, social media, and in person.
• Provide accurate information on travel packages, itineraries, visa requirements, and upsell options.
• Recommend and sell suitable travel products and customize packages.
• Monitor bookings, ensure timely confirmations, and follow up before departure.
• Build and maintain relationships with repeat customers and manage records.

Skills

Communication skills

Sales mindset

Customer service

Upselling

People skills

Education

GCE O-Level / Diploma

Tools

Microsoft Office

Booking systems

Job description

Job Description:

We are looking for a passionate and customer-oriented Sales Executive with commission — your earnings will be directly linked to your sales performance! You will be the first point of contact for our clients. This role is not only about delivering excellent customer service before, during, and after their travel experience, it also requires a strong sales mindset to promote our travel packages, upsell products, and help customers customize their ideal journeys. You will handle inquiries, manage bookings, resolve issues, and ensure smooth travel operations while building long‑term customer relationships.

Job Responsibilities:

1. Customer Enquiries & Sales

• Respond promptly to phone calls, emails, live chats, social media, and in-person queries.
• Provide accurate information on travel packages, itineraries, transport schedules, visa requirements, insurance, and special requests.
• Recommend and sell suitable travel products, customizing packages to meet customer needs.
• Actively promote seasonal promotions, loyalty programs, and upselling opportunities.

2. After‑Sales Service

• Monitor bookings to ensure timely confirmations and ticket issuance.
• Follow up with customers before departure to ensure readiness.
• Address and resolve post‑travel feedback or complaints professionally.

3. Operations Coordination

• Liaise with tour leaders, guides, transport providers, and hotels for smooth service delivery.
• Support operational teams in handling travel documents and logistics.
• Ensure travel itineraries are up-to-date and accurate.

4. Customer Relationship Management

• Build and maintain strong relationships with repeat customers.
• Develop strategies to enhance customer satisfaction and loyalty.

5. Administrative Duties

• Maintain accurate customer records and booking details in the system.
• Prepare daily/weekly reports on inquiries, sales, and service issues.

Job Requirements:

• Minimum GCE ‘O’ Level / Diploma or equivalent qualification or equivalent work experience.
• Strong communication and interpersonal skills.
• Proven ability or interest in sales and achieving targets.
• Customer-focused, proactive, and able to work under pressure.
• Proficient in Microsoft Office and comfortable with booking systems.
• Must be able to work on shift, weekends and public holidays.
• 1–2 years of experience in the travel industry will have an advantage