Sales Associate/ Senior Sales Associate

Maison Margiela; Singapore; On-site; SGD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive remuneration

Employee discounts

Job summary

Maison Margiela in Singapore is seeking an enthusiastic Sales Associate/Senior Sales Associate to join our luxury retail team. In this full-time role, you will deliver exceptional customer service and drive sales in our Singapore store, building lasting client relationships and creating personalized experiences.

You will engage with clients, maintain brand standards, and participate in post-sale follow-up, contributing to a premium shopping environment and strong loyalty for the Maison Margiela

Qualifications

• Minimum 2 years of experience in retail sales, preferably luxury fashion.
• Strong communication and interpersonal skills to engage with customers.
• Proficiency in English and Mandarin.
• Maintain high standards of store presentation.

Responsibilities

• Achieve and exceed individual and store sales targets.
• Deliver outstanding service aligned with the brand's luxury standards.
• Engage with clients to understand their needs and preferences.
• Build and maintain long-term relationships to drive loyalty and repeat business.
• Create personalized client experiences, including services and private appointments.
• Manage post-sale follow-up, including client feedback and relationship nurturing.
• Maximize cross-selling and upselling opportunities.
• Maintain in-depth knowledge of product lines, brand history, and current campaigns.

Skills

Sales experience

Customer service

Luxury fashion

English & Mandarin

Interpersonal skills

Attention to detail

Team player

Job description

We are seeking an enthusiastic Sales Associate/Senior Sales Associate to join our Maison Margiela team in Singapore. In this full-time role, you will be responsible for providing exceptional customer service and driving sales in our fashionable retail store located in Singapore.

What you'll be doing

• Achieve and exceed individual and store sales targets.
• Deliver outstanding service aligned with the brand's luxury standards.
• Engage with clients to understand their needs and preferences.
• Build and maintain long-term relationships to drive loyalty and repeat business.
• Create personalized client experiences, including services and private appointments.
• Manage post-sale follow-up, including client feedback and relationship nurturing.
• Maximize cross-selling and upselling opportunities.
• Maintain in-depth knowledge of product lines, brand history, and current campaigns.

What we're looking for

• Minimum 2 years of experience in a retail sales, preferably within the luxury fashion/apparel industry
• Strong communication and interpersonal skills with the ability to engage with customers
• Excellent product knowledge and a passion for the Margiela brand
• A keen eye for detail and the ability to maintain high standards of store presentation
• Proficiency in English and Mandarin
• Flexible and adaptable with the ability to work in a fast-paced environment
• A positive, enthusiastic and team-oriented attitude

What we offer

At OTB Singapore, we are committed to providing a rewarding and supportive work environment for our employees. In this role, you will have the opportunity to develop your retail skills, receive ongoing training and learn from industry experts. We offer competitive remuneration, excellent employee discounts, and a range of benefits to support your wellbeing and work-life balance.